Summary
Overview
Work History
Education
Skills
Timeline
Generic

BALAKRISHNAN VISWANATHAN

RedWood City,CA

Summary

Professional Summary

Goal-Oriented, Focused, Driven, Technical and Strategic Senior Software Executive with 20+ years of experience in helping global customers derive ROI in enterprise software and cloud native SaaS applications. Ability to foster and implement a DevSecOps mindset and program to enable frictionless agility development, operations, and security teams. Possess advanced technical skills, demonstrative collaborative leadership, and effectively interact at all levels of organization. Razor sharp focus on customer success and managing customer relationships. Strong Executive Management presence and confident in interacting with CxOs and Customers.

Knowledge and Experience Highlights

  • Possess extensive experience with production cloud environments on AWS Experience utilizing DevSecOps to secure Continuous Delivery
  • Experience securing web and mobile applications with strong understanding application of cybersecurity threats, countermeasures, and issues.
  • Demonstrated experience and success in senior leadership roles in information technology and information security.
  • Experience with object-oriented programming, functional programming, lambdas, serverless design, and micro-services architectures.
  • Knowledge of common information security and Software Development Life Cycle (SDLC) Sound knowledge of business management and a working knowledge of information security, risk management and cyber security technologies.
  • DevOps practices such as build/release management and secure SDLC. Ability to scale, mentor, and enable learning in the DevOps and Cloud Infrastructure teams.
  • Strong understanding of DevSecOps concepts such as CICD, infrastructure as Code, and Continuous Improvement and Observability.
  • Ability to supervise all applications, services, and the hosting infrastructure effectively, efficiently, and within budget and project timelines.

Overview

23
23
years of professional experience

Work History

Vice President

Demandbase Inc
04.2021 - Current
  • Rapidly scaled the global DevSecOps/SRE team to 24 engineers and 2 Directors
  • Accountable for uptime and SLA guarantees of 99.9% across four multi-tenant SaaS platforms hosting 1400+ Enterprise and Mid-Market B2B customers
  • Responsible for $30+ million in COGS/Opex budget across multiple cloud vendors
  • Managing one of the largest EKS clusters on AWS with 1200 nodes and 30K pods across 4 multi- tenant SaaS platforms
  • Aligned Incident Management, Change control policy and CAPA process to ITIL framework.

Director of Software Development

12.2019 - 03.2021
  • CX Unity, Oracle SaaS
  • Key member of the core engineering team building Oracle’s next generation SaaS customer data platform (CDP) on OCI with MRR of 15+ mil
  • Bootstrapped a team of 12 strong DevOps/SRE engineers for building Infrastructure as Code(IaC) for data lake and data pipelines with over 144TB/month of data to ensure repeatability and reliability of infrastructure
  • Developed cloud native deployment topology with automated rollbacks of microservices in Kubernetes, and conform to zero downtime (ZDT) upgrades of micro-services and big data stack
  • Led SOC2, ISO27K1, GRC (Global Risk & Compliance) and CSSAP (Cloud Security & Software Assurance Program) audits for Oracle CX Unity
  • Director of Software Development, API Platform, Oracle Cloud

08.2016 - 12.2019
  • Led the API Platform Cloud Provisioning from inception to successful go-live of single tenant version and multi-tenant managed version of API Platform on OCI to reach an ARR of 20M
  • Led a team of 11 software engineers on integration of API Platform with other cloud subsystems like
  • Identity Cloud Service (IDCS), Tenant Administration Service (TAS), Cloud Portal (CP), Platform Service Manager (PSM), Metering and Billing (MQS) and EM(Enterprise Manager)
  • Established and owned the KPIs for SLAs, SLOs, RTO, RPO, and MTTR for API Platform in Production
  • Represented API Platform with CSSAP (Cloud Software Security and Assurance) team as well as providing evidence in SOC2, GDPR audits from OCI Governance, Risk and Compliance team.

Director

06.2015 - 08.2019
  • Of DevOps Engineering, CDT, Oracle Fusion Middleware, Rapidly scaled and managed a high-performance global team comprising of 26 engineers and 2 managers across Product development and DevOps functions
  • Led the design, development, and implementation of 12 releases of cloud deployment toolkit (CDT) that consume PaaS and SaaS applications blueprints to help migrate from Oracle private cloud to Oracle Gen-1 public cloud
  • Technology stack – Python, Json, Git, Jenkins, Chef
  • Delivered reference implementations and "Factory Image" that demonstrate application lifecycle with layering for reduced deployment time in Oracle cloud.

Director of Cloud Operations

TIBCO Software Inc
05.2013 - 05.2015
  • Responsible for lift-and-shift of managed services and on-prem integration software with over 100+ mil in subscription revenue from data centers to AWS public cloud
  • Adopted build-operate-transfer (BOT) to scale the team to 15 engineers and established outsourced
  • NOC operations
  • Key member of Vista Equity’s Operational Excellence committee (VCG) for portfolio companies to drive best practices on cloud operations
  • Collaborated with TIBCO’s CISO team on developing security and incident management processes and successfully went through SOC2, FedRAMP, and PCI DSS certifications.

Sr. Manager

TIBCO Software Inc
05.2008 - 02.2013
  • Directly responsible for 150+ mil in maintenance revenue across TIBCO Business Works, TIBCO ActiveMatrix SOA platform, TIBCO API Exchange and Operational Governance Suite
  • Implemented “Follow the Sun” model for 24×7 coverage across Level2 and Level3 support functions with 15 engineers in the team
  • Consistently achieved CSAT scores over 75% and maintenance renewal rate of 95% across my portfolio of products
  • Drove product quality and safe data handling initiatives across Product Management and Engineering by providing complex customer use-cases with trend analysis on the defects reported by customers.

Sr. Engineer, Global

TIBCO Software Inc
02.2000 - 04.2008
  • Recognized subject matter expert (SME) on TIBCO Business Works, TIBCO B2B and TIBCO API Management, TIBCO Messaging product suites
  • Provided code level troubleshooting, maintenance patches, authored several knowledge base articles and problem resolution documents across product suites
  • Key member in the technical working committee for Common Criteria Certification for TIBCO Business Works
  • Mentored and coached several junior engineers and helped on-board them quickly.

Education

Master’s Degree - Chemical Engineering

University of Louisiana
Lafitte, LA
1999

Bachelor’s Degree - Chemical and Electrochemical Engineering

Central Electrochemical Research Institute (CECRI)
Tamil Nadu
1996

Skills

  • Technical Skills
  • AWS, DevOps, SRE, SDLC, SaaS, PaaS, IaaS, API Management, Agile, SAFe, Cloud , CI/CD, GitOps, Terraform, PagerDuty, Python, JSON, Git, Jenkins, Snowflake, PostgreSQL, AmazonAthena, Apache Pulsar, Amazon Kinesis, Redis, Istio, BigTable, ClickHouse, Apache Spark Streaming, Java, Oracle, lamda, Cybersecurity, Internet SecuritySupervisory Responsibilities
  • Ability to provide direction to other individuals
  • Possess strong leadership and team-building skills
  • Thorough planning and tracking skills, well-organized, focused on results, capable of managing multiple projects, excellent time management with respect to priorities and self-management
  • Ability to work in a team environment, create timelines, and continually make necessary adjustments
  • Ability to foster collaborative working relationships with technology groups, stakeholders, and vendor relationships
  • Ability to recruit, motivate, mentor and lead talent to be their best
  • Excellent writing, presentation, and communication skills
  • Possess excellent judgement and problem-solving skills, including contract negotiation and conflict resolution
  • Ability to lead others irrespective of reporting structure
  • Ability to supervise staff, including hiring, scheduling, assigning work, and reviewing performance
  • Presentation Skills
  • Leadership and Teambuilding
  • Account Management
  • Social and Emotional Support
  • Planning and Coordination

Timeline

Vice President

Demandbase Inc
04.2021 - Current

Director of Software Development

12.2019 - 03.2021

08.2016 - 12.2019

Director

06.2015 - 08.2019

Director of Cloud Operations

TIBCO Software Inc
05.2013 - 05.2015

Sr. Manager

TIBCO Software Inc
05.2008 - 02.2013

Sr. Engineer, Global

TIBCO Software Inc
02.2000 - 04.2008

Master’s Degree - Chemical Engineering

University of Louisiana

Bachelor’s Degree - Chemical and Electrochemical Engineering

Central Electrochemical Research Institute (CECRI)
BALAKRISHNAN VISWANATHAN