Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Wanda Arrington Akorede

Houston,TX

Summary

A challenging position where prior experience and expertise in career and vocational counseling, behavioral guidance, academic coaching and diagnostic testing could be utilized effectively to contribute to the growth of a progressive and established organization . CORE STRENGTHS 20 years’ experience providing a variety of professional services Over eight years’ experience as a Vocational Rehabilitation Counselor Ability to effectively balance employee/client needs with company policy Train and supervised staff Supervise job coaching, job placement, and supported employment services Facilitated client work training programs with local private companies Plan and initiate interviewing skill, resume writing classes Develop ways of communicating with corporations for job placement Perform diagnostic interviews during intake process Analyze and resolve difficult cases Perform case management and program coordination Provide labor market research and employment trends surveys Write comprehensive vocational assessment and monthly progress reports Provide career counseling and guidance Advocate for clients Maintain standards for HIPPA compliance Analyze state regulations to determine impact on agency services Maintain records, prepare reports and composed work related correspondence Reviewed client cases to determine compliance with state and agency policy Determined needs and coordinated medical and psychological assessments with physicians Determined physical restoration requirements for e.g., surgery, physical therapy, artificial limbs, hearing aids, etc. Necessary for employability Oversee budget and purchasing for caseload Performance-driven Vice President with several years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Performance-driven Vice President with several years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Determined Business Owner with commitment to excellence and more than 20 years of experience. Effective collaborator promoting products and services. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Overview

20
20
years of professional experience

Work History

Vice President

Greencrest Energy Power Supply Company LLC
Lagos , Nigeria
2018.12 - Current
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Orchestrated positive media coverage and stakeholder relations as public face of company.
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over 50%.
  • Generated solar energy customer leads to develop new accounts.
  • Gathered information from prospective customers to identify solar energy needs.

Vocational Rehabilitation Counselor

State Of Texas Department Of Rehabilitation
Houston , TX
2007.09 - 2018.12
  • Provides professional vocational rehabilitation counseling to individuals with diversity of disabilities in order for them to attain appropriate employment outcomes
  • Conduct in-depth interviews with individuals with disabilities requiring rehabilitation strategies in order to determine eligibility for vocational rehabilitation services and to determine feasibility for achieving employment outcome
  • Assess medical, psychological, and vocational information to determine eligibility for services
  • Negotiates and developed with full participation of client with a disability individualized Plan for Employment
  • Authorize, coordinates, and or negotiates services with vendors to assist client with attaining their employment goals.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Handled caseload of more than 135 clients.
  • Coordinated community resources and secured referrals.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Administered preliminary and comprehensive vocational assessments.
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Coordinated community resources and secured referrals

Child Protective Investigator II

State Of Texas DFPS
Houston , TX
2007.03 - 2007.09
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented all relevant information by filling out forms and completing case reports.

Reservations Sales Agent

Delta Airlines
Hapeville , GA
2005.11 - 2007.03
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Airport Customer Service Agent

Airtran Airlines
Chicago , IL
2002.04 - 2005.11
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Recommended corrective measure to handle customer complaints, decreasing complaints by 80%.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats

Education

MASTERS OF SCIENCE DEGREE - COUNSLING PSYCHOLOGY LPC & CRC Eligible

UNIVERSITY oF WEST ALABAMA
Livingston, AL
12.2007

BACHELORS OF ARTS DEGREE - GUIDANCE COUNSELING

CHICAGO STATE UNIVERSITY
11.1998

Skills

  • TECHNICAL SKILLS
  • Proficient with
  • Microsoft Office, Excel, Work, Power Point, Access, Outlook, Internet, Web Page Design, Email, Accounts Receivable, Accounts Payable, Data Entry. Experience with Sabre, Rehab works, Medical Billing. Write Business Plans and Feasibility Studies. Experience Grant Writer, Government Contracts and Bidding, International Business, SBA Programs and Small Business Experience. Published Author.
  • Page | 1
  • Public Speaking
  • Integrity and Transparency
  • Okrs and KPIs
  • Strategic Planning
  • Proposal Writing
  • Microsoft Office
  • Leadership and People Development
  • Policy and procedure development
  • Targeted marketing
  • Consulting
  • Training and Development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Collaborated with team of 10 in the development of Solar Projects in Nigeria
  • Trained Staff on marketing and sales of Solar Products.

Timeline

Vice President

Greencrest Energy Power Supply Company LLC
2018.12 - Current

Vocational Rehabilitation Counselor

State Of Texas Department Of Rehabilitation
2007.09 - 2018.12

Child Protective Investigator II

State Of Texas DFPS
2007.03 - 2007.09

Reservations Sales Agent

Delta Airlines
2005.11 - 2007.03

Airport Customer Service Agent

Airtran Airlines
2002.04 - 2005.11

MASTERS OF SCIENCE DEGREE - COUNSLING PSYCHOLOGY LPC & CRC Eligible

UNIVERSITY oF WEST ALABAMA

BACHELORS OF ARTS DEGREE - GUIDANCE COUNSELING

CHICAGO STATE UNIVERSITY
Wanda Arrington Akorede