BALDWIN MOKONZA
Springfield,MA
Summary
Personable Family Support volunteer dedicated to helping families and finding appropriate social services and relief. Strong communicator and Committed to making sure families receive appropriate benefits and have access to community resources. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every family a positive and memorable experience. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Sales Representative
Trinity Solar
Chicopee, Massachusetts
11.2023 - Current
- Generated new sales leads through door knocking and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Family Support Volunteer
swahili comunty
Springfield, MA
02.2023 - 11.2023
- Assisted families in the process of applying for benefits, such as welfare or housing.
- Facilitated group discussions among participants in order to identify challenges faced by newly arrived families in the community.
- Developed positive relationships with families, listening to their needs and concerns.
- Provided emotional and practical support to families in need of assistance.
- Assisted in the orientation of newly arrived families, providing information about local resources and services.
- helped in communication and translation throughout application processes for employment or benefits.
Information Systems Support
Six flags new England
Agawam, MASSACHUSETTS
06.2023 - 10.2023
- Conducting morning check lists to ensure all systems are ready for the day
- Receiving calls from other departments to solve software and hardware issues
- Setting up point of sale terminals at workstations and updating inventory
- Controlling and regulating park audio systems
IT Technician
Tech Foundry Ventures
SPRINGFIELD, MASSACHUSETTS
02.2023 - 06.2023
- Installed appropriate security patches to eliminate security vulnerabilities
- Detected and corrected error messages within software and hardware reporting systems
- Built and repaired computers according to schedule
- Analyzed workflows and procedures to recommend operational support tools and technologies
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Information Technology -
Techfoundry
07.2033
High School Diploma -
Kabulonga High School
12.2017
Skills
- Teamwork and Collaboration
- Customer Service Support
- Excellent Communication
- Microsoft Windows and Office
- Friendly and Patient
- Time Management
- Problem-Solving
- Interpersonal and written communication
- Cultural Sensitivity
- Client and Family Interviews
- Client Home Visits
- Home visits
Languages
- English, Professional
- Swahili, Professional
Timeline
Sales Representative
Trinity Solar
11.2023 - Current
Information Systems Support
Six flags new England
06.2023 - 10.2023
Family Support Volunteer
swahili comunty
02.2023 - 11.2023
IT Technician
Tech Foundry Ventures
02.2023 - 06.2023
Information Technology -
Techfoundry
High School Diploma -
Kabulonga High School
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