Baljinder Singh
Bakersfield,CA
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
35
35
years of professional experience
Work History
Sales Representative
Continental Exchange Solutions Inc (Ria Money Transfer)
Seattle, WA
05.2022 - Current
- Entered customer information into company databases
- Forecasted sales numbers to gauge product and campaign success
- Negotiated contracts with vendors to achieve cost savings objectives
- Cold called potential customers to generate leads
- Monitored competitor activity and kept abreast of market conditions
- Followed up with customers after sales to gain feedback
- Provided technical assistance to customers in order to resolve issues promptly
- Built and established strong relationships with customers, enabling long-term partnerships
- Updated and expanded client databases within assigned territory
- Negotiated contracts and prices with clients to exceed sales goals
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Collaborated with other departments such as marketing, finance, logistics.
Supervisor of Operations
King Overseas
Jalandhar, PUNJAB
10.2020 - 04.2022
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
General Manager
Dolphin Exports
Jalandhar, PUNJAB
09.1989 - 10.2016
- Provided leadership and mentorship to junior team members, driving them to success
- Performed detailed analyses on accounts receivable and payable balances, inventory levels, cash flow statements and balance sheet reconciliations
- Conducted competitive product assessments to ensure optimal pricing strategy
- Developed strategies to penetrate accounts with key decision-makers within assigned account list
- Evaluated current processes for potential improvements in efficiency or cost savings
- Established relationships with customer base to enhance long-term working partnerships
- Advised management regarding investments opportunities that could generate positive returns while mitigating risks associated with capital expenditures.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Master of Business Administration (M.B.A.) in Human Resources -
IEC University
Bachelors/Graduation in Commerce -
Guru Nanak Dev University
Skills
- Contract Negotiations
- Business Development
- Staff Supervision
- Workflow Planning
- Service Quality Improvement
- Customer Relationship Management
- Distribution Management
- Network Development
- Customer Service
- Revenue Generation
- Competitor Research
- Territory Sales
- Lead Prospecting
- Performance Improvement & Industry Knowledge
- Money Transfer Industry Knowledge
Languages
English
Punjabi
Hindi
Timeline
Sales Representative
Continental Exchange Solutions Inc (Ria Money Transfer)
05.2022 - Current
Supervisor of Operations
King Overseas
10.2020 - 04.2022
General Manager
Dolphin Exports
09.1989 - 10.2016
Master of Business Administration (M.B.A.) in Human Resources -
IEC University
Bachelors/Graduation in Commerce -
Guru Nanak Dev University
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