Baljinder Singh
Manteca,CA
Summary
Dynamic business operations leader with a proven track record in strategic planning and revenue generation. Skilled in new business development, successfully driving revenue growth through innovative email marketing, social media marketing, and online bidding strategies. Adept at negotiation and project coordination, fostering strong client retention and satisfaction.
Overview
10
10
years of professional experience
Work History
Head of Business Operations
Mechlin Software Technology Pvt. Ltd.
Kota, Rajasthan
07.2020 - 02.2024
- Manage bidding, email marketing, and social media marketing teams.
- Strategy, forecasting, CRM, annual operating plans (AOP), target and quota setting, people management.
- Handle RFIs, RFQs, and sales to key customers, and support the sales team.
- Provide guidance and support to teams to conceptualize, storyboarding, design, and implement initiatives that have a direct impact on KPIs.
- Analyze lagging and leading business KPIs—onboarding, engagement, retention—to generate actionable insights, develop implementation plans, and ensure execution of all changes.
- Drive operational excellence – incremental improvement in processes across the client value chain – reduced steps, intuitive, and simpler process design/interfaces. Implement best practices and tested solutions across service delivery to maximize effectiveness.
Business Development Manager
Softobiz Technologies Pvt. Ltd.
Mohali, Punjab
07.2019 - 07.2020
- Management of the sales process from lead generation to lead closure by preparing proposals, functional requirements, detailed costing, and contracts.
- Convert leads to actual business by exhibiting technical knowledge, communication, and negotiation.
- Time management and planning for optimizing the time for proposal submission.
- Provide professional support and advice to team members so that they generate the desired business.
- Update management on projects won and lost, the performance of the team, policy violations, and other do's and don'ts regarding the team.
Business Development Manager
Snowflakes Software Pvt. Ltd.
Mohali, Punjab
02.2017 - 06.2019
- Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors, and their accomplishments.
- Locate potential business deals by contacting potential partners, and exploring opportunities.
- Screen potential business deals by analyzing market strategies, deal requirements, potential, financials, evaluating options, resolving internal priorities, and recommending equity investments.
- Manage ongoing reputation with the client and cater to them with all kinds of required services.
- Forecast sales targets, and make sure they’re met.
Business Development Manager
NetSet Software Pvt. Ltd.
Mohali, Punjab
10.2015 - 02.2017
- Work with and expand the current prospect database within specified business sectors to generate effective leads and exceed sales targets for the business.
- Documentation, time, and cost estimation, lead conversion, and project coordination.
- Perform a cost-benefit and needs analysis of existing and potential customers to meet their requirements.
- Establish, develop, and maintain positive business and customer relationships. Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Keep abreast of best practices and promotional trends.
Customer Care Executive
OPK E Services
Ludhiana, Punjab
04.2014 - 02.2015
- Sale of Dish Network satellite services through phone calls.
- Generate interest among disqualified dish customers in cable.
Education
Bachelor of Technology (B.Tech.) - Information Technology (IT)
Punjab Technical University
Jalandhar, India01.2012
Skills
- New business development
- Strategic planning
- Market analysis
- Sales forecasting
- Lead generation
- Contracts & negotiations
- Lead conversion
- Project management
- Revenue generation
- Operational excellence
- Customer relationship management
- Stakeholder engagement
- Cost-benefit analysis
- Process improvement
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Head of Business Operations
Mechlin Software Technology Pvt. Ltd.
07.2020 - 02.2024
Business Development Manager
Softobiz Technologies Pvt. Ltd.
07.2019 - 07.2020
Business Development Manager
Snowflakes Software Pvt. Ltd.
02.2017 - 06.2019
Business Development Manager
NetSet Software Pvt. Ltd.
10.2015 - 02.2017
Customer Care Executive
OPK E Services
04.2014 - 02.2015
Bachelor of Technology (B.Tech.) - Information Technology (IT)
Punjab Technical University