Baleria Macias
Moreno Valley,CA
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Leader
Sharetea
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Plasma Center Technician
Biolife Plasma Services
10.2024 - 09.2025
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process
- Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
- Generated reports from database systems to track records.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Maintained accuracy of records by verifying accuracy of data in records.
Barista
Starbucks
03.2021 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Team Member
Nubi Yogurt
05.2018 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts - Social And Behavioral Studies
Moreno Valley College
Moreno Valley, CA06-2020
High School Diploma -
Valley View High School
Moreno Valley, CA06-2017
Skills
- Staff training and development
- Multitasking
- Problem-solving
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Plasma Center Technician
Biolife Plasma Services
10.2024 - 09.2025
Shift Leader
Sharetea
09.2022 - Current
Barista
Starbucks
03.2021 - 04.2022
Team Member
Nubi Yogurt
05.2018 - 11.2020
Associate of Arts - Social And Behavioral Studies
Moreno Valley College
High School Diploma -
Valley View High School
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