Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ban Alsalami

Dearborn,Michigan

Summary

A hard-working individual looking for a responsible position to gain practical experience, seeking to secure a job opportunity as a highly-organized individual to expand my learnings, knowledge, and skills. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Us Rehabilitation
07.2024 - Current
  • Kept accounts in balance and ran daily reports to verify totals.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Medical Assistant

Nw Labs
01.2022 - Current
  • Testing patients for COVID-19
  • Checking temperature
  • Taking their vitals
  • Greet and assist patient with requisition form

Health Screener

Henry Ford Hospital
07.2021 - 01.2022
  • Ask patients and visitors a series of Covid-19 questionnaire
  • Assist patients and visitors to their appointment
  • Call different clinics to verify patients appointment
  • Write patients appointment pass to assure they are safe to enter the building

Medical Receptionist

Warren Medical Center
07.2020 - 10.2021
  • Greet and assist patients and responding to patients inquiries and complaints
  • Notifies company personnel of visitor arrival
  • Informs visitors by answering or referring inquiries
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations
  • Flexibility to operate in a fast-paced environment
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers
  • Contributing to the team by accomplishing tasks as needed
  • Scheduling appointments and maintaining appointment calendar
  • Answering the telephone, taking and relaying messages; providing information to callers
  • File important patient information
  • Scan patient demographic information

Receptionist

Cool Blue Salon
07.2019 - 07.2020
  • Greet and assist customers and responding to customer inquiries and complaints
  • Notifies company personnel of visitor arrival
  • Informs visitors by answering or referring inquiries
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations
  • Flexibility to operate in a fast-paced environment
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers
  • Contributing to the team by accomplishing tasks as needed
  • Scheduling appointments and maintaining appointment calendar
  • Answering the telephone, taking and relaying messages; providing information to callers

Sales Associate

Children's Place
01.2020 - 03.2020
  • Greet and assist customers
  • Flexibility to operate in a fast-paced environment
  • Receive payments by cash, check, credit card, vouchers or automatic debits
  • Establish or identify prices of goods, services or admission and tabulate bills using calculators and cash registers
  • Contributing to the team by accomplishing tasks as needed
  • Answering the phone and providing information to callers
  • Keeping the workplace clean and safe

Education

High School Diploma - General Studies

Creative Learning Center
Dearborn, MI

Henry Ford Community College -

Henry Ford Community College
Dearborn, MI
06.2020

Skills

  • Arabic
  • English
  • Analytical problem solving
  • Leadership
  • Multi-tasking
  • Team player
  • Independence
  • Flexibility
  • Procedure Assistance
  • Medical Terminology
  • Patient Scheduling
  • Vital Sign Monitoring
  • Customer Service
  • Payment Collection
  • Inventory Management
  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving

Accomplishments

  • Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
  • Promoted establishment services to guests and relayed information about the casino, golf course, spa, salon and restaurants, which boosted sales Number%.
  • Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.

Languages

Arabic
Full Professional

Timeline

Front Desk Manager

Us Rehabilitation
07.2024 - Current

Medical Assistant

Nw Labs
01.2022 - Current

Health Screener

Henry Ford Hospital
07.2021 - 01.2022

Medical Receptionist

Warren Medical Center
07.2020 - 10.2021

Sales Associate

Children's Place
01.2020 - 03.2020

Receptionist

Cool Blue Salon
07.2019 - 07.2020

High School Diploma - General Studies

Creative Learning Center

Henry Ford Community College -

Henry Ford Community College
Ban Alsalami