BANDAR ELMI

• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Increased public awareness of oral health issues through effective use of social media and online marketing.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

• Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
• Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
• Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
• Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
• Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
• Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
• Provided excellent customer service to create positive experiences and build patient trust.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Assisted with medical coding and billing tasks.

• Promoted to Dental Office Manager on 2020

• Maintained patient records, scheduled appointments, and handled billing inquiries.
• Ensured accurate data entry of patient information into the office management system.
• Managed all front desk operations, including phone calls and customer service inquiries.
• Assisted in training new employees on office policies and procedures related to dental services.
• Implemented strategies to improve efficiency in the day-to-day operations of the office.
• Resolved customer complaints in a timely manner by investigating issues thoroughly.
• Organized educational seminars for both staff members and patients about oral health topics.
• Prepared monthly reports summarizing activity within the dental practice for review by senior management.
• Coordinated execution and improvement of daily dental office practices.

Achievements:

• Expanding & Increasing the number of the clinics in the center on 2022
• Open new branch on 2023

• Part-time Dentist covering Mary Begg Kansanshi Mine Hospital in Solwezi, Zambia