Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kalid Ahmed

New Hope,MN

Summary

Set to graduate from Minneapolis Community & Technical College's Dental Assistant Core program with Dental Assisting Certification seeking a Receptionist position at IAU Dental. I am aiming to utilize my training and skills to provide exceptional customer service and contribute to the practice's success.

Overview

1
1
year of professional experience

Work History

Dental Receptionist and Assisting Intern

Lakeshore Dental
08.2023 - 09.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.

Customer Service Representative

Target
05.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Dental Assisting

Minneapolis Community And Technical College
Minneapolis, MN
12.2023

Skills

- Appointment scheduling

- Filing insurance claims

- Accounts management

- Customer Service

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Dental Receptionist and Assisting Intern

Lakeshore Dental
08.2023 - 09.2023

Customer Service Representative

Target
05.2022 - 12.2022

Dental Assisting

Minneapolis Community And Technical College

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Kalid Ahmed