Abby Cazares
Summary
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Western Dental
4834 Etiwanda Ave Suite 200 Jurupa Valley Ca 91752
04.2024 - Current
- Answered telephone calls to offer office information, answer questions
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Have worked with dentrix
- Maintained electronic patient records, ensuring accuracy and compliance with privacy regulations.
Education
Diploma -
Jurupa Valley High School
Jurupa Valley, CA05.2022
Skills
- Dental terminology
- Appointment scheduling
- Insurance verification
- Patient scheduling
- Punctual and reliable
- Multitasking capability
- Phone etiquette
- Payment processing
Timeline
Dental Receptionist
Western Dental
04.2024 - Current
Diploma -
Jurupa Valley High School