BANDHAN IQBAL
Amazon
Glendale,AZ
1
Certification
19
years of professional experience
Customer Service Representative with diverse expertise in logistics, inventory management, and pharmacy operations. Achieved operational efficiency through effective communication, problem-solving, and collaboration in fast-paced environments. Focused on enhancing customer satisfaction and maintaining high standards in service delivery.
Work History
FC Associate
2 Years 9 Months- Operated and maintained warehouse equipment to ensure efficient order processing.
- Collaborated with team members to optimize workflow and enhance productivity.
- Implemented safety protocols, reducing workplace incidents and promoting compliance.
- Conducted quality checks on incoming inventory to maintain operational standards.
- Trained new associates on best practices for inventory management and order fulfillment.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Stocker
1 Year 7 Months- Organized merchandise displays to enhance product visibility and customer experience.
- Assisted in unloading shipments, verifying contents against packing lists for accuracy.
- Operated equipment for efficient stocking, ensuring adherence to safety and operational guidelines.
- Collaborated with team members to maintain optimal stock levels and streamline inventory processes.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Ensured accurate inventory counts by conducting regular audits and updating system records accordingly.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in a friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained store assets with effective loss prevention strategies.
Cashier
2 Years 1 Month- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring balanced registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Pharmacy Technician Trainee
3 Years- Collaborated with pharmacists to ensure accurate medication preparation and labeling.
- Restocked medications and supplies to maintain inventory levels.
- Maintained inventory levels by restocking medications and supplies as needed.
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Monitored expiration dates and performed routine checks on stock for quality assurance.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Adhered to safety protocols and regulatory compliance during pharmacy practices.
- Implemented improvements in workflow processes to enhance productivity within the pharmacy team.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
Lead CSR
5 Years- Delivered prompt and courteous customer service to enhance client satisfaction.
- Executed comprehensive management of store transactions for Circle K products and services.
- Maintained a tidy and inviting store atmosphere to support customer satisfaction and retention.
- Assisted in managing temperature exposure in walk-in cooler and freezer environments. Supported outdoor operations in varying weather conditions.
- Managed inventory reception and systematically organized stock to enhance store presentation.
- Assisted in conducting audits for inventory counts and organizing product displays including beverages and snacks. Participated in inventory audits and restocked shelves with various products such as drinks and chips. Supported inventory management by performing counts and replenishing stock for items like beer and snacks.
Cashier/ deli
2 Years 1 Month- Managed cash transactions, memorized product codes, and ensured food temperature compliance.
- Executed standard procedures with techniques and equipment to prepare food safely.
- Verified labels to ensure correct product information and cut meat and other products
- Sanitized cutting equipment to maintain hygiene standards table and oven
Education
Computer Program - COMPUTERS AND TECHNOLOGY
Diploma - HIGH SCHOOL DIPLOMA
Skills
Customer engagement
Basic computer repair
Loading and unloading
Packing efficiency
Inventory organization
Quality control procedures
Empathy in customer service
Customer support
Customer service
Reliable and punctual
Problem resolution
Effective communication skills
Effective communication
Pharmacy software
Order fulfillment processes
Quality assurance checks
Math proficiency
Quality control
Protocol adherence
Shipping documentation
Pharmacy compliance
Records management
Onboarding new hires
Certification
- CPhT - Certified Pharmacy Technician
Timeline
FC Associate
Amazon
11.2023 - CurrentRead More
Stocker
Walmart
01.2022 - 08.2023Read More
Cashier
Walmart
12.2019 - 01.2022Read More
Pharmacy Technician Trainee
Walmart
11.2016 - 11.2019Read More
Lead CSR
Circle K
02.2011 - 02.2016Read More
Cashier/ deli
Frys food
01.2008 - 02.2010Read More
Alhambra High School
Diploma from HIGH SCHOOL DIPLOMA
Read More
Phoenix College
Computer Program from COMPUTERS AND TECHNOLOGY
Read More
QUALIFICATIONS
- More than four years experience as a cashier in fast-paced retail enviroment.
- Outstanding customer communication skills.
- Able to operate a cash registor and handle change quickly.
- A self-motivated and disciplined individual with a strong work ethic and proven track record.
- Dependable, personal, and dedicated to great customer service.