Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bandhana Arora

Toronto

Summary

Dynamic Insurance Advisor with TD Insurance, recognized for enhancing client satisfaction through personalized policy recommendations and effective communication. Proven ability in policy analysis and upselling, leading to increased customer trust. Strong problem-solving skills and a goal-oriented mindset drive successful outcomes in customer service and follow-up initiatives.

Professional with strong background in insurance advisory, delivering reliable and impactful client solutions. Expertise in risk assessment, policy analysis, and customer service. Strong focus on team collaboration and adaptability to changing needs, ensuring consistent achievement of results. Skilled in building lasting client relationships, navigating complex insurance products, and delivering tailored advice.

Overview

4
4
years of professional experience

Work History

Insurance Advisor

TD Insurance
05.2024 - Current
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
  • Developed and implemented strategies to maximize customer satisfaction.

Contact Center Representative

TD Canada Trust
03.2023 - 05.2024
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

Receptionist

Great American Backrub
06.2021 - 08.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Associate Degree in Business - Business

Sault College of Applied Arts And Technology
Toronto, Ontario
08-2022

Skills

  • Goal-oriented mindset
  • Customer service
  • Customer follow-up
  • Data interpretation
  • Policy analysis
  • Upselling
  • Negotiation abilities

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working

Timeline

Insurance Advisor

TD Insurance
05.2024 - Current

Contact Center Representative

TD Canada Trust
03.2023 - 05.2024

Receptionist

Great American Backrub
06.2021 - 08.2022

Associate Degree in Business - Business

Sault College of Applied Arts And Technology
Bandhana Arora