Baneen Al Mohammed
Spokane,WA
Summary
As a Shift Leader at Panda Express, I have established a compelling track record in both Customer Service Management and supervision of kitchen staff. My expertise includes efficiently resolving customer complaints to elevate satisfaction levels. Furthermore, I am dedicated to supporting other stores, leading to a notable enhancement in team efficiency and overall performance. I am continuously seeking opportunities for growth, aiming to advance my skills further and share my knowledge with my team members.
Overview
3
3
years of professional experience
Work History
Counter Help
Panda Express
Spokane, WA
08.2021 - Current
- Greeted customers and provided excellent customer service.
- Clean, organized restaurant to help provide an excellent guest experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Side Cook
Panda Express
Spokane, WA
06.2021 - Current
- Cleaned and maintained the work area, equipment, utensils, dishes and other items in a clean and orderly condition.
- Followed strict health and safety guidelines when preparing meals.
- Prepared ingredients for use in cooking by washing, peeling, chopping, slicing and dicing foodstuffs.
Cook
Panda Express
Spokane, WA
08.2021 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cooking by following the recipes to provide great food quality for guests.
- Maintained food safety and sanitation standards.
- Training new associates for BOH according to company standards.
Shift Leader
Panda Express
Spokane, WA
01.2023 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
North Central High School
Spokane, WA06-2022
Master of Criminal Justice -
Eastern Washington University
Cheney, WASkills
- Workplace Safety
- Customer Engagement
- Food safety understanding
- Product Promotion
- Safe Food Handling
- Customer Service
- Kitchen Support
Languages
English
Full Professional
Arabic
Native/ Bilingual
Accomplishments
- Track and field.
Timeline
Shift Leader
Panda Express
01.2023 - Current
Counter Help
Panda Express
08.2021 - Current
Cook
Panda Express
08.2021 - Current
Side Cook
Panda Express
06.2021 - Current
High School Diploma -
North Central High School
Master of Criminal Justice -
Eastern Washington University
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