Banessa Gilberto
Chesterfield,VA
Summary
Dynamic professional with extensive experience in retail and customer service, notably at Jollibee Corporation. Proven problem-solver with strong inventory management skills, consistently enhancing store performance. Recognized for fostering a friendly atmosphere and maintaining confidentiality in sensitive situations, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Shopkeeper
Self-employeed
12.2020 - 03.2025
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
Secretary
Natasha Enterprises
05.2018 - 09.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Pharmacy Assistant
Tito Berts Drug Store
01.2017 - 03.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Senior Cashier
Jollibee Corporation
10.2013 - 02.2015
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Supported store promotions by accurately applying discounts and informing customers of special offers during checkout process.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
Education
Bachelor of Science - Business Management
System Technology Institue
Angeles City, Pampanga, Philippines06-2016
Computer Programming
Datacom Institute of Computer Technology
Cavite, Philippines06-2011
High School Diploma -
Bacoor National High School
Bacoor, Cavite, Philippines06-2009
Skills
- Friendly and positive
- Problem-solving
- Inventory management
- Work Planning and Prioritization
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Shopkeeper
Self-employeed
12.2020 - 03.2025
Secretary
Natasha Enterprises
05.2018 - 09.2020
Pharmacy Assistant
Tito Berts Drug Store
01.2017 - 03.2018
Senior Cashier
Jollibee Corporation
10.2013 - 02.2015
Bachelor of Science - Business Management
System Technology Institue
Computer Programming
Datacom Institute of Computer Technology
High School Diploma -
Bacoor National High School
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