Banga Mwenda

• Customer Interaction: Communicate with customers via phone, chat, or email to answer questions, provide information, and offer support.
• Tax Filing Assistance: Guide users in preparing and filing their personal or business tax returns, using a comprehensive understanding of tax complexities and the company's software.
• Problem-Solving: Address and resolve customer issues and complaints, finding appropriate solutions and alternatives within established time limits.
• Information Dissemination: Provide accurate and complete information about TaxHawk's services and products, staying up-to-date on relevant tax policies.
• Documentation: Log customer interactions, problems, and resolutions in the company's systems.

Owner of the current unattended retail service at RockIt Sports LLC in Richmond Virginia.

• Led a creative team by planning and strategizing of marketing campaigns for companies including, AXE, Anheuser-Busch and many other top companies.
• Collaborated with team members to help expand marketing channels.
• Contributed to mock-ups, email campaigns, and social media content.
• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Participated in brainstorming meetings to develop marketing collateral.
• Shadowed meetings and observed marketing director to grow professional experience.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
• Prepared persuasive sales and marketing presentation materials to engage clients.
• Tracked key performance indicators to measure success of campaigns.

• Created dynamic graphics to accompany posts.
• Maintained aesthetics of the page through images and constant editing.
• Researched creative topics to write, edit and create layouts for new posts and videos.
• Posted regularly on account and other social media outlets to increase retention, acquisition rates and levels of engagement with pages brand.
• Studied and commented on current news and trends.

• Conducted research to determine brand positioning and messaging.
• Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
• Managed and oversaw creative projects to drive quality, accuracy and deadline management.
• Created and managed budgets to maximize brand reach and engagement.
• Planned, implemented, and tracked sales and marketing strategies to promote brand products.
• Compiled product and customer data to generate informed profit projections.
• Researched market trends to identify customer needs and preferences for strategic planning.
• Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

• Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
• Worked closely and communicated regularly with clients to understand and capture vision on video.
• Utilized variety of video formats and equipment to create desired audiovisual effects.
• Produced videos according to client specifications, including desired length, style and pace.
• Managed and archived media from location through post-production process.
• Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
• Supported all aspects of creative production process, from ideation through distribution.
• Developed creative approaches to video production to create unique and engaging content.
• Edited videos and rearranged shots to match creative or production requirements.

• Implemented safety standards to maintain safe player environments and limit injury risks.
• Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
• Explained and taught regulations and rules to players and coaches.
• Retained knowledge of sporting rules and regulations for compliant adjudication.
• Maintained control of games, for safe, timely event running.

• Assisted with setting up and breaking down equipment before and after games.
• Captured live footage for basketball games during COVID-19, due to families being prohibited from entering the facilities.

• Honor Roll [Semesters 1-2: 2020-2023]
• Head Master's List [2020-2021, 2022-2023, 2023-2024)
• Emily Huffman McLeod Scholarship Recipient
• Enrolled in AP course in [English]
• Enrolled in AP course in [Government]
• Enrolled in IB course in [Environmental Science]
• Relevant Coursework: Personal Finance
• FAME Club (Finance, Advertising, Marketing, & Entrepreneurship) - Co-Chair
• BAI (Black Alliance Initiative) - Executive Board Member
• Extracurricular Activities: Richmond Forum Page, 1st Place Winner of DIME Stock Battle, Starting Varsity Soccer Midfielder