Banga Mwenda

• Customer Interaction: Communicate with customers via phone, chat, or email to answer questions, provide information, and offer support.
• Tax Filing Assistance: Guide users in preparing and filing their personal or business tax returns, using a comprehensive understanding of tax complexities and the company's software.
• Problem-Solving: Address and resolve customer issues and complaints, finding appropriate solutions and alternatives within established time limits.
• Information Dissemination: Provide accurate and complete information about TaxHawk's services and products, staying up-to-date on relevant tax policies.
• Documentation: Log customer interactions, problems, and resolutions in the company's systems.

Responsible for planning, implementing, managing, and controlling all financial-related activities for the company. Working alongside the leadership team and executing strategic growth initiatives, driving operational efficiency, and enhancing financial performance across all regional projects.

Owner of Serva, an unattended retail business specializing in technology-driven food and beverage solutions for workplaces and institutions. We structure, deploy, and manage modern refreshment programs using vending machines, micromarkets, smart coolers, and self-checkout kiosks to improve convenience, efficiency, and employee/customer satisfaction.

• Led a creative team by planning and strategizing of marketing campaigns for companies including, AXE, Anheuser-Busch and many other top companies.
• Collaborated with team members to help expand marketing channels.
• Contributed to mock-ups, email campaigns, and social media content.
• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Participated in brainstorming meetings to develop marketing collateral.
• Shadowed meetings and observed marketing director to grow professional experience.
• Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
• Prepared persuasive sales and marketing presentation materials to engage clients.
• Tracked key performance indicators to measure success of campaigns.

• Implemented safety standards to maintain safe player environments and limit injury risks.
• Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
• Explained and taught regulations and rules to players and coaches.
• Retained knowledge of sporting rules and regulations for compliant adjudication.
• Maintained control of games, for safe, timely event running.

• Assisted with setting up and breaking down equipment before and after games.
• Captured live footage for basketball games during COVID-19, due to families being prohibited from entering the facilities.