Bania Batista-Beriguete
Rochester,NY
Summary
Results-driven outreach and community engagement professional with a proven track record of developing and executing initiatives that improve access to essential services. Experienced in records management, client advocacy, and conflict resolution. Adept at building partnerships, organizing informational sessions, and tracking program performance to drive impact. Bilingual in English and Spanish, ensuring effective communication and inclusivity in diverse communities.
Overview
11
11
years of professional experience
Work History
Case Manager
WNY Coalition of Farmworker Serving Agencies
Rochester, NY
07.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
Outreach Advocate
WNY Coalition of Farmworker Serving Agencie
Rochester, NY
10.2022 - Current
- Developed and implemented outreach strategies to increase public awareness of services available to underserved communities.
- Conducted extensive research on potential partner organizations for collaboration in order to expand service reach.
- Established strong relationships with community partners and stakeholders, facilitating the development of programs and initiatives that addressed local needs.
- Organized informational sessions and workshops to educate community members about available resources and how to access them.
- Maintained comprehensive records of outreach activities, including contact information, program outcomes, and feedback from participants.
- Coordinated with other departments and staff to ensure effective delivery of services within designated timeframes.
- Provided referrals to appropriate social service agencies when needed.
- Assisted clients in navigating complex systems such as public benefits applications or housing search processes.
- Created promotional materials such as flyers, brochures, posters, newsletters. to inform the public about services offered by the organization.
- Participated in meetings with government officials and other external organizations to discuss current initiatives related to advocacy work.
- Collaborated with other non-profit organizations on joint projects focused on community engagement.
- Managed logistics for events planned by the organization such as health fairs or resource fairs.
- Engaged volunteers in developing innovative ways of reaching out to target audiences.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Assisted in the translation of documents from English to Spanish and vice versa.
- Gathered evidence to assist attorneys in their cases.
- Interviewed clients and obtained vital case information to support associates.
- Participated in client interviews, observed questioning process and documented information.
- Conducted detailed client intakes and entered information into company database.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Community Relations Specialist
Fidelis Care New York
Cheektowaga, NY
12.2021 - 10.2022
- Coordinated community outreach activities to build relationships with target audiences.
- Developed and implemented strategies for engaging local businesses in community initiatives.
- Organized special events to promote a positive image of the organization within the community.
- Identified new opportunities for corporate giving programs based on research of local needs.
- Served as primary point of contact between organization and representatives from civic groups or organizations.
- Maintained professionality and efficiency while working closely with leadership.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Conferred with other managers to identify trends or key group interests or concerns.
- Purchased advertising space or time to promote client's product or agenda.
Health Benefit Representative
Fidelis Care New York
Cheektowaga, NY
10.2015 - 12.2021
- Assessed customer inquiries and provided accurate information regarding health benefits.
- Researched and resolved complex customer issues in a timely manner.
- Developed relationships with customers to ensure satisfaction with health benefit services.
- Processed enrollments, changes, terminations, and other transactions related to health benefits.
- Maintained accurate documentation of customer interactions and policy updates.
- Provided detailed explanations of coverage options for potential customers.
- Responded promptly to customer inquiries via telephone, email, or online chat.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Organized and verified enrollment and benefits documents.
- Developed strong referral network of representatives, administrators and providers.
- Built successful referral network of company representatives, third-party administrators and benefits providers.
Community Health Worker
Oak Orchard Health
Warsaw, NY
05.2014 - 09.2015
- Conducted home visits to assess the health needs of patients and their families.
- Assisted with patient referrals to appropriate community resources.
- Monitored client progress towards health goals and objectives.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Participated in outreach activities such as health fairs or community events.
- Assessed the impact of social determinants of health on patient outcomes.
- Served as a liaison between healthcare providers and community organizations.
- Provided assistance with completing forms related to public benefits programs.
- Handled research and administrative tasks to support community outreach and program initiatives.
Education
Some College (No Degree) - Criminal Justice
SUNY Oneonta
Oneonta, NYSome College (No Degree) - Sociology
Genesee Community College
Batavia, NYSkills
- Records Management
- Chronic Disease Management
- Care Coordination
- Family Education
- Community Outreach
- Client Advocacy
- Case Management
- Patient Support
- Microsoft Office Suite
- Community Resources
- Cultural Awareness
- Active Listening
- Dependable and Responsible
- Google Workspace
Languages
Spanish
Native language
English
Proficient (C2)
C2
Timeline
Case Manager
WNY Coalition of Farmworker Serving Agencies
07.2023 - Current
Outreach Advocate
WNY Coalition of Farmworker Serving Agencie
10.2022 - Current
Community Relations Specialist
Fidelis Care New York
12.2021 - 10.2022
Health Benefit Representative
Fidelis Care New York
10.2015 - 12.2021
Community Health Worker
Oak Orchard Health
05.2014 - 09.2015
Some College (No Degree) - Criminal Justice
SUNY Oneonta
Some College (No Degree) - Sociology
Genesee Community College
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