Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bankole Ogunduyile

Owings Mills,MD

Summary

  • Results-driven retail management professional, determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
  • Reliable, top-notch sales associate with outstanding customer service skills, and relationship-building strengths. Dedicated to welcoming customers, and providing comprehensive service. In-depth understanding of sales strategy.
  • To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Seasoned store manager specializing in the management of retail locations. Polished professional, skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

20
20
years of professional experience

Work History

Retail Store Manager

AT&T Portables
Laurel, Maryland
10.2023 - Current
  • Oversees daily store operations.
  • Drives sales and performance.
  • Coaching reps on sales performance.
  • Ensuring that reps are following the AT&T sales process also includes a seven-point play.
  • Conduct weekly store schedules, and monthly store counts.
  • Reviews rep's monthly sales goals weekly or biweekly.
  • Maintain and oversee store inventory.
  • Keeping associates in a professional working environment.

Retails Sales Associate

AT&T Portables
Ellicott City, Maryland
03.2010 - 02.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coached new associates on AT&T sales operations and product knowledge.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales by offering advice on purchases and promoting additional products.

Store Manager

RadioShack
Hyattsville, Maryland
11.2007 - 03.2010
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased the revenue from tier one to tier three store in just one year bringing in $2 million dollars in revenue.

Assistant Store Manager

Sprint
06.2006 - 11.2007
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Sales Department Manager

Macys Department Store
12.2005 - 12.2006
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.

Education

Associate of Political Science - Political Science

Bowie State University
Bowie, MD
07-2020

Associate's - General Studies

Prince George's Community College
Upper Marlboro, MD
06.2012

Skills

  • Sales expertise
  • Leadership
  • Exceeding customer expectations
  • Store policies and procedures
  • Positive customer engagement
  • Building customer loyalty
  • Sales goal attainment
  • Retail store operations
  • Product knowledge
  • Staff training
  • Coaching and mentoring

Timeline

Retail Store Manager

AT&T Portables
10.2023 - Current

Retails Sales Associate

AT&T Portables
03.2010 - 02.2023

Store Manager

RadioShack
11.2007 - 03.2010

Assistant Store Manager

Sprint
06.2006 - 11.2007

Sales Department Manager

Macys Department Store
12.2005 - 12.2006

Associate of Political Science - Political Science

Bowie State University

Associate's - General Studies

Prince George's Community College

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