Banmattie Singh
Jersey City
Summary
Detail-oriented coordinator with strong skills in team collaboration and customer service. Experienced in managing schedules and enhancing operational processes to achieve measurable outcomes.
Overview
15
15
years of professional experience
Work History
Domestic Operations Coordinator
Self-employeed
Long Pond
05.2023 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to meet deadlines and achieve goals.
- Scheduled appointments and managed calendar.
- Managed household errands and other essential duties.
Surgical Coordinator
OptumHealth
Secaucus
02.2020 - 05.2023
- Coordinated scheduling of multiple daily surgeries, ensuring availability of surgeons and anesthesiologists.
- Managed patient communications regarding pre-operative and post-operative instructions.
- Liaised with patients, physicians, and administrative staff to resolve inquiries efficiently.
- Facilitated documentation for insurance approvals and verified patient eligibility to streamline processes.
- Verified insurance eligibility for patients across multiple healthcare providers.
- Updated electronic health records with patient information before surgical procedures.
- Assisted in training new staff on coordination procedures and software usage.
Learning and Development Specialist
Rent The Runway
Secaucus
03.2016 - 12.2019
- Developed training programs that improved employee skills and knowledge retention.
- Collaborated with teams to identify learning and development needs.
- Facilitated workshops and training sessions for diverse employee groups.
- Streamlined onboarding processes for new hires to ensure smooth integration and quicker acclimatization.
- Coordinated logistics for classroom-based training events, ensuring seamless execution from facility rental to catering and AV setup.
- Supervised daily operations of call center team to ensure smooth workflow.
- Monitored performance metrics and provided feedback for continuous improvement.
- Resolved escalated customer issues promptly to maintain satisfaction levels.
Human Resources Administrator
Macys Department Store
Brooklyn
02.2011 - 11.2016
- Coordinated recruitment processes and scheduled interviews, enhancing candidate experience and streamlining hiring timeline.
- Assisted in onboarding new hires and facilitated orientation sessions to support smooth integration into the company.
- Managed employee records while ensuring confidentiality of sensitive information to maintain trust and compliance.
- Assisted customers with inquiries and resolved issues through various communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled escalated complaints by providing timely resolutions and support solutions.
Education
Medical Billing And Coding
Penn Foster Career School
Scranton, PA09-2025
Associate of Science - Diagnostic Medical Sonography
Eastern International College
Jersey City, NJ02-2014
Skills
- EHR management
- Scheduling coordination
- Data management
- Operations processes
- Patient communication
- Customer service
- Team collaboration
- Problem resolution
- Training development
Timeline
Domestic Operations Coordinator
Self-employeed
05.2023 - Current
Surgical Coordinator
OptumHealth
02.2020 - 05.2023
Learning and Development Specialist
Rent The Runway
03.2016 - 12.2019
Human Resources Administrator
Macys Department Store
02.2011 - 11.2016
Medical Billing And Coding
Penn Foster Career School
Associate of Science - Diagnostic Medical Sonography
Eastern International College