Giulia Picco

Manage daily operations of a mental health outpatient clinic, ensuring efficient workflow and regulatory compliance. Develop clinician schedules and coordinate client appointments and intake processes to optimize service delivery. Serve as a key liaison between clients, families, and therapists, fostering clear communication and supporting therapeutic engagement. Track client attendance and engagement, proactively resolving scheduling and care coordination issues. Facilitate referrals while guiding clients through insurance coverage and authorization requirements. Maintain accurate EHR records in compliance with regulations. Oversee compliance for prescribing providers, ensuring adherence to additional regulations and standards specific to medication management. Designed and implemented a standardized internal audit process aligned with insurance requirements, enhancing operational efficiency, compliance, and quality control across the practice.

Create and maintain schedules for our clinicians and the team within the organization.

Managed all aspects of patient scheduling, including cancellations and rescheduling requests due to illness or emergencies.

Streamlined administrative processes by implementing efficient scheduling systems.

Managed waiting lists for appointments, ensuring urgent cases were prioritized.

Trained new employees on proper procedures for scheduling appointments and entering data into the EHR system.

Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.

Maintained confidentiality of patient information in compliance with HIPAA regulations.

Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges, and refunds by store policy.

Prepared merchandise for the sales floor by pricing or tagging items.

Engaged with customers to build rapport and loyalty.

Improved sales revenue by building a strong rapport with customers, and recommending appropriate products based on their needs.

Prepared merchandise for the sales floor by pricing or tagging items.

Working under the CEO of an emerging tech startup, I handled confidential and sensitive information with discretion and tact.

Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time.

I handled the processing of travel expenses and reimbursements for the executive team and senior management group.

Ensured smooth daily operations by consistently maintaining office equipment and addressing necessary troubleshooting issues.

Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

Handled confidential information with discretion and integrity.

Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Resolved customer service issues using company processes and policies, and provided updates to customers.

Coached new team members on service techniques, and provided scoring through the quality assurance program.

Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.

Delivered comprehensive training programs for new hires that ensured consistent service delivery standards across the organization.

Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.