Dynamic Ophthalmic Medical Technician with a proven track record at The Eye Care Center, excelling in patient care and electronic health record management. Recognized for exceptional interpersonal communication and multitasking abilities, consistently delivering outstanding service while maintaining HIPAA compliance and achieving operational efficiency.
Maintain postivie attitude, self-motivation, courtesy and professionalism
Documenting and recording medical information into electronic health records
Keep exam rooms and working areas neat, clean and fully stocked
Provide specialized testing, evaluations and visual systems
Demonstrate great customer service
Demonstrate the ability to be diverse and learn new procedures in a quick and efficient manner.
Complete registration quickly and cordially for all patients
Confirm patient information, by collecting copays and verifying insurance
Maintain positive customer service and work environment at all times.
Collect co-pays and deductibles
Ensure HIPAA compliance
Explaining polices, paperwork, and information to patients
Receive and count working cash beginning and end of shift
Demonstrate ability to be diverse and learn new procedures in a quick and efficient manner
Answering phone calls in a professional manner, transferring calls, taking messages and putting Information into patient access.
Maintain excellent Customer Service
Identify customers, validate and cash checks
Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's
checks and exchanging foreign currency
Receive and verify loan payments, mortgage payments and utility bill payments
Record all transactions promptly, accurately and in compliance with bank procedures
Balance currency, cash and checks in cash drawer at end of each shift
Answer inquiries regarding checking and savings accounts and other bank related products
Attempt to resolve issues and problems with customer's account