Emily Loudermilk
St Louis,MO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Ophthalmic Medical Technician
West County Ophthalmology
08.2023 - Current
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness..
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Conducted Humphrey Visual Field Testing as part of overall vision evaluation.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
Receptionist Clerk
West County Ophthalmology
05.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors and managed logbooks to comply with security initiatives.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
Accounting
Investors Title
08.2022 - 05.2023
- Provided accounting and clerical assistance to accounting department.
- Assisted accounting team with day-to-day accounting operations.
- Completed coursework on financial accounting and managerial accounting, mastering fundamental accounting principles and financial statement analysis techniques.
- Streamlined accounting processes by implementing efficient accounting software and automation tools.
- Managed daily activities for accounting, accounts payable, treasury and cost accounting.
Receptionist
Investors Title
11.2020 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Cashier/ Point of Sales
Kohls
11.2019 - 10.2020
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered product advice
- Assisted customers with account updates, new service additions and promotional offers
- Received payments for goods and issued receipts
- Welcomed customers, offering assistance to help find necessary store items
- Trained new team members in cash register operation, stock procedures and customer service
- Resolved issues regarding customer complaints and escalated worsening concerns to for remediation
- Operated cash register, collected payments and provided change.
Hostess/ carryout
Joey B's
08.2017 - 11.2019
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Answered customers' questions about hours, seating, current wait time and other information
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests
- Leveraged Apple products to collect reservation information and communicate updates to guests
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
High School Diploma -
Parkway West High School
05.2020
Skills
- Relationship development
- Communications
- Customer service
- Planning and coordination
- Detail Oriented
- Problem Solving
- Highly Adaptable
- American Sign Language
- Visual field testing
- Fundus Photography
- Color vision testing
- Vision testing
Community Service
- The Crossing in Fenton, MO, Nursery Care
- Parkway Early Childhood Center, Teacher's Assistant
References
References available upon request.
Timeline
Ophthalmic Medical Technician
West County Ophthalmology
08.2023 - Current
Receptionist Clerk
West County Ophthalmology
05.2023 - Current
Accounting
Investors Title
08.2022 - 05.2023
Receptionist
Investors Title
11.2020 - 05.2023
Cashier/ Point of Sales
Kohls
11.2019 - 10.2020
Hostess/ carryout
Joey B's
08.2017 - 11.2019
High School Diploma -
Parkway West High School
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