Jacqueline Luster
East Brunswick,NJ
Summary
After 25 years in the Healthcare industry Im seeking a new environment to utilize my extensive customer service skills.
Developed valuable skills in fast-paced environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
4
4
years of professional experience
Work History
Ophthalmic Medical Technician
Julius Shulman MD
01.2023 - 04.2025
- Enhanced patient eye exam accuracy through comprehensive data collection methods.
- Executed diagnostic tests, including visual field and tonometry assessments, for precise evaluations.
- Calibrated and maintained ophthalmic equipment to ensure reliability and optimal performance.
- Educated patients on care procedures, improving compliance and overall satisfaction rates.
- Streamlined documentation of medical histories in electronic health records for improved workflow.
- Collaborated with ophthalmologists to create tailored treatment plans based on diagnostic results.
Ophthalmic Medical Technician
OMNI Eye Services
08.2021 - 12.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
Education
Finished Junior Year - Science
Fordham University
Bronx, NYSkills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
Timeline
Ophthalmic Medical Technician
Julius Shulman MD
01.2023 - 04.2025
Ophthalmic Medical Technician
OMNI Eye Services
08.2021 - 12.2023
Finished Junior Year - Science
Fordham University