Ayana Thompson
Perlmutter Eye Center
Albany,NY
7
years of professional experience
Professional with a Bachelor of Science in Biology and experience in financial services, customer support, ophthalmic care, and youth mentorship. Strong communication, problem-solving, and de-escalation skills developed through fast-paced, customer-facing environments. Adaptable and eager to apply strong interpersonal and analytical skills while continuing to learn and grow in a professional setting.
Work History
Ophthalmic Medical Technician
3 Months- Conducted comprehensive eye examinations to assess visual acuity and ocular health.
- Assisted in operating advanced diagnostic equipment, including OCT and visual field analyzers.
- Educated patients on pre- and post-operative care for various ophthalmic procedures.
- Collaborated with healthcare providers to develop individualized patient treatment plans.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
Floating Member Service Representative
3 Months- Delivered exceptional member service across multiple branch locations while adapting quickly to varying operational needs and workflows
- Opened and maintained member accounts, recommending products and services tailored to members' financial needs
- Supported high-volume branches to ensure efficient daily operations and uninterrupted member service
- Supported high-volume branches, ensuring smooth daily operations and consistent member service
- Built strong member relationships through effective communication and problem-solving support
Member Service Specialist
5 Months- Provided member support through phone, online, mail, and video banking platforms in a fast-paced contact center environment
- Resolved account, loan, and transaction inquiries efficiently while maintaining strong attention to detail and compliance standards
- Processed account transfers, stop payments, and maintenance requests accurately and efficiently to ensure seamless banking transactions
- Utilized multitasking, communication, and problem-solving skills to effectively manage high-volume service inquiries and enhance member satisfaction
Member Expert
4 Months- Resolved member questions and service-related issues, ensuring high-quality customer service and satisfaction
- Utilized critical thinking and problem-solving skills to assess member needs and provide appropriate solutions
- Supported daily branch operations through collaboration with team members, enhancing workflow efficiency
- Assessed member needs using critical thinking and problem-solving skills, providing tailored solutions
- Collaborated with team members to support daily branch operations and maintain efficient workflow
Team Member
8 Months- Managed cash handling, ensuring accurate register operations, efficient payment processing, and balanced drawers
- Collaborated with team members to facilitate smooth daily operations and enhance customer service response times
- Demonstrated strong multitasking and communication skills while effectively prioritizing tasks during busy shifts
- Managed cash handling responsibilities, including register operations, payment processing, and drawer balancing
Froster
1 Year 9 Months- Prepared and completed customer orders accurately and efficiently in a fast-paced retail environment
- Decorated and packaged custom cake orders according to customer specifications and quality standards
- Monitored inventory levels and restocked supplies to maintain efficient operations during high-volume periods
- Demonstrated strong attention to detail, time management, and multitasking skills while meeting strict deadlines
Assistant Teacher
1 Year 7 Months- Supported children’s social, emotional, and educational development in a structured classroom environment
- Assisted with classroom management and maintained a safe, supportive, and positive learning environment
- Guided students through daily routines, meals, transitions, and group activities to foster positive behavior
- Partnered with teachers and staff to address behavioral and developmental needs of students, enhancing overall classroom support
- Exhibited patience, adaptability, and strong interpersonal skills in building relationships with children and families
Team Member
2 Years 11 Months- Achieved customer satisfaction through effective communication.
- Maintained accuracy in high-pressure situations.
- Streamlined order processing to enhance service efficiency.
Camp Assistant
2 Months- Supervised and supported students during educational and recreational STEM-based activities
- Maintained a safe, organized, and engaging environment for participants and staff
- Assisted with daily program operations, activity coordination, and participant engagement
- Utilized Microsoft Excel and other software tools to complete administrative tasks and reports
- Communicated effectively with staff, students, and families to support smooth daily operations
Summer Mentor
1 Year 1 Month- Mentored and supervised youth participants in structured educational and recreational activities
- Assisted students with daily guidance, transportation, and safety responsibilities
- Built supportive relationships with participants through effective communication and mentorship
- Collaborated with team members to complete program objectives and daily assignments efficiently
Education
Bachelor of Science - Human Biology
Skills
Data entry
CRM Systems
Communication
Microsoft Office
Microsoft Excel
Customer Service
Surgical assisting
Patient care
Timeline
Ophthalmic Medical Technician
Perlmutter Eye Center
06.2026 - CurrentRead More
Floating Member Service Representative
First New York FCU
03.2026 - 06.2026Read More
Member Service Specialist
First New York FCU
10.2025 - 03.2026Read More
Member Expert
First New York FCU
06.2025 - 10.2025Read More
Team Member
Smoothie King
09.2024 - 05.2025Read More
Froster
Nothing Bundt Cakes
08.2023 - 05.2025Read More
Assistant Teacher
Visions Daycare Center
05.2023 - 12.2024Read More
Camp Assistant
WNY STEM
06.2022 - 08.2022Read More
Team Member
Burger King
09.2020 - 08.2023Read More
Summer Mentor
Mayor Summer Youth
07.2019 - 08.2020Read More
University At Albany
Bachelor of Science from Human Biology
Read More