Banmeet Kaur
Summary
Supportive manager and analytical problem-solver with strengths in team building, leadership, and motivation, along with strong skills in developing customer relationships. Proficient in making independent decisions and exercising sound judgment to drive company success. Committed to using training and morale-building techniques to improve employee engagement and enhance performance.
Overview
15
15
years of professional experience
Work History
Business Manager
Stingray Express
04.2017 - Current
- Lead and supervise a team of 4+ employees while increasing productivity
- Constantly streamline workflows across departments, enhancing efficiency
- Assist in managing annual budgets and improving overall business performance
Support Advisor
Apple
10.2016 - 04.2017
- Helped customers troubleshoot technical issues for Apple products and services
- Addressed customer complaints and ensured customer satisfaction
- Managed high call volumes efficiently, while adapting to dynamic business needs
Business Tax Technician
Franchise Tax Board
05.2016 - 10.2016
- Educated taxpayers on tax regulations and reduced delinquencies
- Reviewed financial statements to assess eligibility for installment agreements
- Clearly communicated complex financial information to business entities
Personal Tax Technician
Franchise Tax Board
02.2016 - 05.2016
- Increased taxpayer compliance through effective communication of tax regulations and guidelines
- Accurately adjusted taxpayer accounts, while ensuring full compliance with state tax laws
- Collaborated with our team to resolve taxpayer issues, improving overall taxpayer satisfaction
Student Assistant
Franchise Tax Board
04.2014 - 02.2016
- Applied sensitive information with accuracy, ensuring compliance to internal policies and procedures
- Contributed to the development of a new FTB website created to enhance user experience
- Consistently updated and created improvements, increasing website traffic
Member Services Associate
Sam's Club
03.2012 - 04.2014
- Assisted Members in purchasing membership upgrades and services
- Resolved member inquiries and complaints in an effective and timely manner
- Actively participated in team meetings and contributed to the growth of our company
Support Technician
Apple
06.2011 - 03.2012
- Provided technical support and ensured customer satisfaction
- Documented support requests, issues and resolutions in the system
- Provided training and guidance to new technicians on any arising issues
Customer Service Representative
Grafco Mini Mart
06.2010 - 06.2011
- Accurately managed various types of cash register transactions
- Provided exceptional customer service and stayed informed on company services and promotions
- Assisted in tracking financial transactions to ensure accuracy and compliance
Education
Associate of Arts - Business Administration
Los Rios Community College
Sacramento, CA01.2016
High School Diploma - undefined
Valencia High School
Valencia, CA01.2010
Skills
- Business Management Expertise
- Leadership & Team Development
- Customer Service Excellence
- Budgeting & Financial Oversight
- Problem-Solving & Conflict Resolution
- Staff management & Regulatory compliance
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Business Manager
Stingray Express
04.2017 - Current
Support Advisor
Apple
10.2016 - 04.2017
Business Tax Technician
Franchise Tax Board
05.2016 - 10.2016
Personal Tax Technician
Franchise Tax Board
02.2016 - 05.2016
Student Assistant
Franchise Tax Board
04.2014 - 02.2016
Member Services Associate
Sam's Club
03.2012 - 04.2014
Support Technician
Apple
06.2011 - 03.2012
Customer Service Representative
Grafco Mini Mart
06.2010 - 06.2011
High School Diploma - undefined
Valencia High School
Associate of Arts - Business Administration
Los Rios Community College
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