Bann Eloubaidy
Milpitas,CA
Summary
Outgoing and dedicated professional engineer with 23 years of experience with trouble shoot phone services of customer and dedicated to resolve. Also restaurant service experiences to streamline process & work on improving the customer experience. Committed to improving True Food Kitchen's bottom line through compassionate service, cross-selling products, and building a strong host team through active collaboration
Overview
31
31
years of professional experience
Work History
Wireless Network Engineer
Telecom COs (Verizon)
11.2022 - Current
- Engineer-System Performance - Occupational duties as assigned: Investigate, evaluate and resolve network and data performance issue to ensure optimal and reliable service to customer. Evaluate service performance trend and isolate root cause of impacted service. Perform 5G, LTE and VoLTE test with analysis of relevant key performance indicator. Optimize 5G and LTE RAN network with use of traditional and innovative mean. Investigate and resolve customer complaint in regard to service. Optimize embedded network for integration of new cell site, small cell, and In-building systems. Manage entire San Francisco and bay area Verizon towers, over 1000 of base stations in Bay Area market alone.
Network Engineer
Telecomm Cos (Sprint, ATT Wireless & T-Mobile)
10.1999 - 08.2022
- Market RF engineer for South Carolina Market (Performance& Optimization):
- Daily/weekly Call quality analysis using ENODEB’s statistics and Key performance indicators (KPIs), along drive test data and analyze call traces, to determine exact causes of low resource utilization, accessibility issues, dropped calls, bad antenna, high BLER/Noise issue, and hand off failures.
- Network parameter optimization
- Network sites and parameter audits
- Investigate, and resolve customer complaints, through network optimization. Using ENODB KPIs, call tracing tools and drive test data to recommend antenna azimuth orientation changes, down tilt, antenna height changes to improve network quality, and capacity
- - In-building systems performance monitoring and optimization
- - Conduct daily/weekly Performance Triage analysis for UMTS & LTE, along VOLTE IMS core network elements.
- - Work collaboratively to examine major KPI and their impacts on overall (end-end) performance
- - Extended Triage analysis for RF- network elements -ENBs, MSCs, and MME pools tagged with complex performance issue. By analyzing side by side: IMS core SIP cause code failure signatures.
- - Conduct in depth trace analysis utilizing Protocol analyzers (Irisview & Access7) to capture traces for different call failure scenarios and identify root causes (expertise in Root Cause analysis)
- - Facilities meetings/ lead teams, to coordinate network issue investigations with respective parties along providing recommendations to resolve.
- -Works collaboratively with teams until all impacting issues get addressed and resolved accordingly.
- - Preparation and presentation of numerous slide decks throughout the year that repot state of the market with plans for improvement in areas that are deficient, and recommended solutions
- -Attends Weekly core network elements such as PCRF Program/Projects Call. Observe upcoming software load, monitors VOLTE KPIs, and stats. Upon issues, notify RF-RAN teams of potential PCRF impacts and upcoming fixes
AutoCAD Drafter
Sprint
10.1995 - 09.1999
- Perform tasks in assistance to Architect/Engineering professional Staff. Studied,
- researched and analyzed site survey reports and updated site survey drawing.
- reflecting actual site layouts. Drawing updates performed utilizing CAD software.
- revisions. Constructed reports tracking projects schedules and facilitating projects.
- Implementation in time Performed analysis and developed reports for budget.
Pizza Maker
Domonios Pizza
05.1994 - 08.1995
- Developed a 10-minute turnaround per pizza from order to service.
- Ensured exceptional quality standards and uniformity throughout pizza preparation in a fast-paced environment.
- Maintained spotlessly clean kitchen and working areas for optimal health and hygiene standards.
Restaurant Host
Big Boy Restaurant
03.1993 - 04.1994
- Welcomed Guests and ascertained their dining needs.
- Seated guests and managed seating chart
- Monitored restaurant activity to determine seating and dining flow
- Performed opening and closing duties, as needed.
- Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Ensured knowledge of menu
- Responded to Guest inquiries and requests in timely, friendly, and efficient manner.
- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
Education
Bachelor of Science - A Degree of Electrical Engineering
University of Missouri-Kansas City
Baghdad, IraqBachelor of Science - Electrical Engineering
University of Missouri-Kansas City
Master Of ScienceSkills
- Wireless Technology
- Proactive Maintenance
- Data Integrity
- Microsoft experience and SQL programming
- Multimedia Presentations
- Kitchen preparation
- Inventory restocking
- Customer Service
- Organization skills
- Effective communication
- Analyzing Statistics
- Document Organization
- Time Management
- Systems analyzation
- Routine inspections
- Performance testing
- Technical troubleshooting
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Wireless Network Engineer
Telecom COs (Verizon)
11.2022 - Current
Network Engineer
Telecomm Cos (Sprint, ATT Wireless & T-Mobile)
10.1999 - 08.2022
AutoCAD Drafter
Sprint
10.1995 - 09.1999
Pizza Maker
Domonios Pizza
05.1994 - 08.1995
Restaurant Host
Big Boy Restaurant
03.1993 - 04.1994
Bachelor of Science - A Degree of Electrical Engineering
University of Missouri-Kansas City
Bachelor of Science - Electrical Engineering
University of Missouri-Kansas City
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