Ban'sha Jones
Cleveland,OH
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, demonstrated during tenure at Nordstrom. Skilled in Microsoft Excel and problem resolution, I excel in fast-paced environments, significantly improving operational efficiency. My ability to build strong customer relations and apply critical thinking has consistently boosted team performance and business outcomes. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Tarkett
Chagrin Falls, OH
09.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Picker Packer
O Reilly Automotive Inc
Twinsburg, OH
04.2020 - 12.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sales Associate
Nordstrom
Beachwood, OH
08.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Lowes Home Improvement
Bedford, OH
02.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
No Degree - Sales And Marketing Education
Cuyahoga Community College
Cleveland, OHCertificate - Cosmetology
Paul Mitchell The School - Twinsburg
Twinsburg, OH06.2023
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Appointment Scheduling
- Order Processing
Certification
- Licensed cosmetologist - since 2022
Timeline
Warehouse Worker
Tarkett
09.2023 - Current
Picker Packer
O Reilly Automotive Inc
04.2020 - 12.2021
Sales Associate
Nordstrom
08.2018 - 09.2019
Sales Associate
Lowes Home Improvement
02.2016 - 09.2018
No Degree - Sales And Marketing Education
Cuyahoga Community College
Certificate - Cosmetology
Paul Mitchell The School - Twinsburg