Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Bao Ho

Garden Grove,CA

Summary

Dynamic professional with a proven track record at Yelp, Inc., excelling in customer service and sales. Skilled in Salesforce and conflict resolution, I consistently enhanced client retention and satisfaction. My experience in fast-paced environments and strong interpersonal communication has driven successful outcomes across diverse roles.

Overview

8
8
years of professional experience

Work History

Junior Account Executive

Yelp, Inc.
09.2024 - 06.2025
  • Conducted 80+ outbound calls daily, providing tailored solutions to business owners.
  • Supported clients post-sale by adjusting advertising strategies to improve ROI.
  • Delivered excellent customer service leading to high retention and a new hire bonus.

Sales Manager

M Motorsport
02.2024 - 09.2024
  • Managed end-to-end sales process with a focus on customer satisfaction.
  • Scheduled transportation logistics and maintained detailed records of transactions.
  • Handled inbound and outbound communications with prospective and existing customers.

Licensed Real Estate Agent

Copley Realty
12.2021 - 02.2024
  • Delivered personalized service to over 16 clients throughout complex transactions.
  • Maintained excellent communication and documentation throughout the buying/selling process.
  • Used CRM tools and email platforms (like MailChimp) to manage outreach and client communication.

Credentialing Coordinator

ProCareMSO
12.2017 - 09.2018
  • Maintained accurate provider records for insurance panels and conducted monthly OIG/SAMS checks.
  • Collaborated with upper management and healthcare networks to ensure compliance with health plans.
  • Supported audits and created internal training modules for providers.

Education

Bachelor of Arts - Business Administration

California State University, Fullerton
Fullerton, CA
09.2017

Skills

  • Customer Service
  • Conflict Resolution
  • Insurance Credentialing
  • Healthcare Credentialing
  • Salesforce
  • CRM Systems
  • Microsoft Office Suite
  • Excel
  • Word
  • Outlook
  • Fast-paced Call Center Experience
  • Strong Interpersonal Communication
  • Bilingual

Awards

  • Yelp, Inc. - New Hire Bonus, Reached $105,000 in revenue in under 6 months
  • Robinson Pharma - Certification of Appreciation, Recognized for performance 4 times between 2019-2020

Timeline

Junior Account Executive

Yelp, Inc.
09.2024 - 06.2025

Sales Manager

M Motorsport
02.2024 - 09.2024

Licensed Real Estate Agent

Copley Realty
12.2021 - 02.2024

Credentialing Coordinator

ProCareMSO
12.2017 - 09.2018

Bachelor of Arts - Business Administration

California State University, Fullerton

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