Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Bao Kue Lee

14021 Huff Drive,MI

Summary

To obtain a position in the healthcare industry where my commitment and experience will be used and will progress professionally.

Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.

Knowledgeable [Desired Position] with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.

Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Front Desk Administrator

Lifetime Family Care Medical Office
Madison Heights, MI
03.2020 - 09.2024
  • Managed patient scheduling to optimize appointment flow and reduce wait times.
  • Coordinated communications between medical staff and patients to enhance service delivery.
  • Maintained accurate patient records using electronic health record systems to ensure compliance with regulations.
  • Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
  • Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
  • Handled sensitive information with discretion, maintaining client confidentiality at all times.
  • Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
  • Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented process improvements that streamlined front desk operations and enhanced patient satisfaction.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Improved office organization by implementing effective filing systems and document management practices.
  • Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Maintained personnel records and updated internal databases to support document management.
  • Monitored front areas so that questions could be promptly addressed.

Field Technician

Ciox Health
07.2017 - 02.2020
  • Field Technicians travel to assigned medical provider offices/sites and are responsible for retrieving specific medical charts in accordance with Company procedures.

Medical Records/Data Coordinator/Care Coordinator

EPICMD of Ferndale, MI
Ferndale, MI
01.2009 - 05.2017
  • Managing medical documentations for Internal Medicine office with Allscripts PM / EHR system Lab result, diagnostic.
  • Medical records retrieval from St John and Beaumont Epic One chart, consult, paperwork submitted for clinician’s review daily.
  • Scan and import to charts all records for patients.
  • Incoming Paperwork that need to be completed by clinicians DME, HHC, 485 forms, Disability, FMLA, PT.
  • Preparing Medical records request, using all state fee regulation and HIPPA.
  • Send Invoices for Medical Records Retrieving medical records for clinicians (e.g. blood work Labs, diagnostics Labs and other testing ordered by clinicians).
  • Works with Health port/Ciox Health services.
  • Knowledge of PCHM, Wellcentive. Pull MCIR, MAPS for clinician.
  • Schedule patients for appointments using Allscripts PM / EHR.
  • Knowledge of how to schedule appointment as follow (e.g. Acute, chronic, CWE).
  • Follow up on Rx request and calling in Rx refills.
  • Processed Medication Prior Authorization, Referrals request (Diagnostics testing, Specialist referrals).
  • Lab reconciliation.

Education

Associates Degree - Business Administration and General Education

Mott Community College
Flint, MI
01-2008

Skills

  • Excellent knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
  • Worked with: Allscripts PM and EMR Medical data base, Beaumont EPIC One chart, Practice Fusion, Athena Health EMR, E-Clinical Works, St John EMR System and Paper charts
  • Effective communicative skills for patient/customer services
  • Independent or teamwork environment with efficient and strong sense of self-motivation for executing tasks in an autonomous fashion
  • Data collection
  • Technical support
  • Equipment installation
  • Professional communication
  • Field operations
  • Able to adhere strict deadline and working under extreme stress and pressure
  • Systematic, flexible, tolerant, organized, detail-oriented, and goal-directed

Languages

hmong
Native or Bilingual

Interests

  • Gardening
  • Cooking
  • Crafting and DIY Projects
  • Growing herbs, vegetables, or fruits in home gardens
  • Volunteering at community kitchens and food-related charities

Timeline

Front Desk Administrator

Lifetime Family Care Medical Office
03.2020 - 09.2024

Field Technician

Ciox Health
07.2017 - 02.2020

Medical Records/Data Coordinator/Care Coordinator

EPICMD of Ferndale, MI
01.2009 - 05.2017

Associates Degree - Business Administration and General Education

Mott Community College