Gianni Segar
Baltimore,MD
Summary
Detail-oriented and motivated Business Administration senior with hands-on experience in office operations, customer service, and team coordination. Proven success in supporting cross-functional teams, managing schedules, and streamlining workflows in high-volume environments. Strong problem-solver with a 95%+ satisfaction rate across roles. Passionate about organizational efficiency, and ready to bring a strategic, growth-focused mindset to a business or administrative role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
FX Physical Therapy
Baltimore, MD
07.2023 - 03.2025
- Scheduled and confirmed 150+ patient appointments monthly, ensuring operational efficiency and minimal wait times
- Processed insurance verification and patient billing daily with 98% accuracy, contributing to reduced claim denials
- Collaborated with a team of 6+ therapists and staff to streamline scheduling and enhance patient experience
Retail Reset Merchandiser
SAS Retail Services
Various, MD
08.2023 - 10.2024
- Executed 30+ product resets and merchandising plans across multiple locations, decreasing overstock by 15%
- Assisted an average of 30 customers per shift, improving customer satisfaction ratings across stores
- Improved task efficiency by 20% by reorganizing inventory and optimizing shelf layout
Team Supervisor
Cold Stone Creamery
Alexandria, VA
02.2021 - 08.2022
- Managed opening/closing operations and supervised 6–8 team members per shift
- Processed 100+ transactions daily with zero discrepancies over six months
- Reduced waste and improved shift performance by 15% through new prep procedures
- Fostered a team-first culture that helped reduce turnover and improved overall morale
Education
Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MD05-2025
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Office Administration & Scheduling
- Business Development Support
- CRM & Records Management
- Communication & Interpersonal Skills
- 70 WPM Typing Speed
- Data Analytics & Reporting (Excel)
- Time Management & Workflow Optimization
Certification
- Google Data Analytics Certificate – Coursera
- HubSpot Inbound Marketing Certification – HubSpot Academy
- Microsoft Excel for Business – Advanced – LinkedIn Learning
- Customer Service Fundamentals – LinkedIn Learning
- Workplace Communication Skills – Coursera
Timeline
Retail Reset Merchandiser
SAS Retail Services
08.2023 - 10.2024
Front Desk Administrator
FX Physical Therapy
07.2023 - 03.2025
Team Supervisor
Cold Stone Creamery
02.2021 - 08.2022
Bachelor of Science - Business Administration And Management
Morgan State University
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