Bao Thai
Garland,TX
Summary
Results-driven professional specializing in customer service and technical support. Expertise in problem-solving and effective communication, dedicated to enhancing customer experiences and fostering team collaboration.
Overview
1
1
Language
3
3
years of professional experience
Work History
Tesla Advisor
Sale Assoicate
Dallas, Texas
11.2025 - Current
- Assisted customers with product inquiries and provided detailed information.
- Demonstrated vehicle features and technology to enhance customer experience.
- Coordinated test drives and ensured a seamless process for customers.
- Collaborated with team members to address customer concerns promptly.
- Maintained up-to-date knowledge of Tesla products and industry trends.
Customer Support Specialist
H&M Retail
Dallas, Texas
02.2024 - Current
- Assisted customers with product inquiries and purchase decisions.
- Resolved customer complaints through effective communication and problem-solving.
Apple Technical Advisor
Repair Technologies
Dallas, Texas
10.2024 - 10.2025
- Provided technical support for Apple products through phone and chat channels.
- Assisted customers with troubleshooting software and hardware issues effectively.
- Guided users in setting up devices and managing software updates.
Customer Service Representative
Home Depot
Garland, Texas
06.2024 - 10.2025
- Assisted customers in locating products throughout the store.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained knowledge of current promotions and product details.
- Processed returns and exchanges in accordance with store policies.
- Collaborated with team members to enhance the customer experience.
Education
High School Diploma -
North Garland High School
Garland, TX05-2025
Associate of Science - Computer Engineering
Richland Community College
Dallas, TX05-2025
BBA - Computer Engineering
The University of Texas At Dallas
Richardson, TX09-2026
Skills
- Technical support
- Customer service
- Problem solving
- Team collaboration
- Project management
- Software troubleshooting
- Product knowledge
- Data analysis
- Sales techniques
- Store policies understanding
- Excellent written and verbal communication
- Product presentation
- Register opening and closing
- Problem-solving abilities
Languages
Vietnamese
Professional
Timeline
Tesla Advisor
Sale Assoicate
11.2025 - Current
Apple Technical Advisor
Repair Technologies
10.2024 - 10.2025
Customer Service Representative
Home Depot
06.2024 - 10.2025
Customer Support Specialist
H&M Retail
02.2024 - Current
High School Diploma -
North Garland High School
Associate of Science - Computer Engineering
Richland Community College
BBA - Computer Engineering
The University of Texas At Dallas