GRANT LANPHIER
Celina
Summary
Versatile professional with expertise in customer engagement, operations management, and business development. Skilled in guiding clients through complex processes such as financing, trade-ins, and delivery while ensuring seamless, high-quality experiences. Recognized for building strong relationships, supporting operational excellence, and representing innovative, mission-driven brands with professionalism and care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tesla Advisor
Tesla
Dallas, TX
03.2025 - Current
- - Serve as primary point of contact for customers from inquiry through delivery, ensuring a smooth and professional experience.
- - Guide customers through test drives, customization, financing, leasing, and product education.
- - Coordinate with service, delivery, and operations teams, managing documentation, trade-ins, registration, and issuance of temporary tags.
- - Conduct orientations during vehicle handoff, providing clear instruction on Tesla technology and ownership.
- - Consistently exceed sales goals while maintaining top customer satisfaction ratings.
- - Represent Tesla’s mission with professionalism, passion, and commitment to sustainable solutions.
Entrepreneurial & Independent Projects
Frisco, TX
08.2024 - 03.2025
- - Developed and managed independent projects with a focus on e-commerce, brand partnerships, and customer engagement.
- - Built visibility through marketing strategies, social media, and community outreach.
Sales Consultant
Pinegar Chevrolet
Republic, MO
10.2019 - 07.2024
- - Delivered exceptional customer service and guided clients through purchase of new and pre-owned vehicles.
- - Earned “Salesperson of the Month” twice and consistently generated over $100,000 in annual commissions.
- - Built a loyal client base through repeat and referral business, maintaining top-tier CSI ratings.
01.2011 - 01.2019
- Toyota (2019), Colorvision/AmazinPictures (2013–2019), Disney (2013), Best Buy (2011–2012) – Roles in customer service, product sales, and team management provided strong foundation in client engagement, leadership, and operational support.
Education
Communications Coursework
Missouri Southern State University
Joplin, MO01.2010
High School Diploma - undefined
Mt. Vernon High School
Mount Vernon, MO05.2009
Skills
- Customer Engagement
- Client Education
- Customer Support
- Operations Management
- Documentation
- Inventory
- Sales & Business Development
- Negotiation
- CRM Tools
- Marketing Strategies
- Team Collaboration
- Microsoft Office
- Google Suite
- AI Tools
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
- Strategic planning
- Conflict resolution
- Training and mentoring
- Client engagement
Accomplishments
- - Supported delivery of hundreds of vehicles at Tesla, ensuring documentation accuracy and smooth onboarding.
- - Streamlined dealership processes by coordinating financing, trade-ins, and registration.
- - Generated $100,000+ annually in commissions at Pinegar Chevrolet while maintaining high CSI scores.
Certification
- Real Estate License
- Driver’s License
Timeline
Tesla Advisor
Tesla
03.2025 - Current
Entrepreneurial & Independent Projects
08.2024 - 03.2025
Sales Consultant
Pinegar Chevrolet
10.2019 - 07.2024
01.2011 - 01.2019
High School Diploma - undefined
Mt. Vernon High School
Communications Coursework
Missouri Southern State University