Bao-Tran Nguyen
Seattle,WA
Summary
Efficient healthcare professional with a rich background spanning pharmacy, caregiving, and customer service roles, notably at CVS Pharmacy. Excelled in managing high-volume prescriptions and inventory, demonstrating exceptional time management and customer service skills. Proven track record in enhancing workflow and patient care, underscored by adept use of Microsoft Office and Google Suite.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
Seattle, WA
02.2024 - Current
- Carefully measured prescriptions, prepared and printed labels, and filled 150-450 orders daily
- Managed inventory for behind and over the counter medications by tracking expiration dates, removing outdated medications, and ensuring that the balance on hand was accurately reflected in the system
- Assisted 150+ customers daily by taking in prescriptions, answering questions, billing insurance, and handling payments
- Managed phone calls across all lines, addressing and resolving customer concerns in a timely manner
- Respected customer's privacy by maintaining strict confidentiality and upholding all local and HIPAA laws
Caregiver/CNA/HCA
Aegis Living Senior Assisted Living
Mercer Island
11.2021 - 08.2023
- Aided 20+ patients/residents per shift with routine tasks including feeding, bathing, dressing, and exercise
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and oxygen levels
- Carefully transferred patients into beds, wheelchairs, and tables, using gait belts and other tools
- Respected the privacy of residents and dignity, upholding all privacy policies and regulations
- Adapted to an influx of COVID cases and assisted nurses with proper safety protocols during the COVID pandemic, working to implement new care procedures
Retail/Sales Associate
Seattle Seahawks Pro Shop
Seattle, WA
05.2019 - 05.2024
- Assist customers with questions, requests, and product transactions
- Organize and prepare merchandise for display
- Handled POS system transactions to ensure accurate cash flow
Restaurant Busser/Food Runner
Tamarind Tree
Seattle, WA
08.2023 - 02.2024
- Assist customers with questions and requests
- Clean and prep tables for quality service to customers
- Handled POS system transactions to ensure accurate cash flow
Assistant Coach
Seattle Public Schools
Seattle, WA
02.2021 - 12.2022
- Improved leadership and team building skills
- Provided support and encouragement to players
- Coordinated and collaborated with fellow coaches to help with flow of games, events, and practices
Volunteer Coach
DiscNW
Seattle, WA
06.2017 - 08.2018
- Developed leadership and teaching skills while working with other kids
Education
Bachelor of Arts - Public Health Global Health
University of Washington
Seattle, WA12-2024
High School Diploma -
Cleveland High School STEM
Seattle, WA06.2020
Skills
- Rapid and Adaptive
- Skilled Collaborator
- Effective Communicator
- Customer Service
- Relationship Building
- Time Management
- Health & Safety Management
- Google (Drive, Sheets, Slides)
- Microsoft (Word, Excel)
- Powerpoint( Slides)
- Confidentiality and HIPAA
- Patient Education and Counseling
- Workflow Optimization
- Team Collaboration
Certification
- CPR and AED Training
- Pharmacy Technician Training
- Immunization Training
- Phlebotomy Training
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Elementary
Korean
Elementary
Timeline
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
02.2024 - Current
Restaurant Busser/Food Runner
Tamarind Tree
08.2023 - 02.2024
Caregiver/CNA/HCA
Aegis Living Senior Assisted Living
11.2021 - 08.2023
Assistant Coach
Seattle Public Schools
02.2021 - 12.2022
Retail/Sales Associate
Seattle Seahawks Pro Shop
05.2019 - 05.2024
Volunteer Coach
DiscNW
06.2017 - 08.2018
Bachelor of Arts - Public Health Global Health
University of Washington
High School Diploma -
Cleveland High School STEM
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