Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BAO YANG

Sacramento

Summary

Self-reliant and driven with genuine interest in supporting families and individuals in vulnerable situations. Exceptionally talented in assisting members in order to improve outcomes, aiming to help them lead full and fruitful lives.

Overview

20
20
years of professional experience

Work History

Adult Protective Services
Sacramento, CA
04.2023 - Current
  • Investigate abuse and assist clients who are unable to meet their own needs.
  • Department of Child, Family, and Adult Services

Human Services Specialist

Department of Human Assistance
Sacramento, CA
07.2022 - 12.2022
  • Performs duties in assisting customers with public assistance programs and benefits, employment services, referrals, and available resources.

Clinical Screener

Delta Dental of CA
Rancho Cordova, CA
10.2019 - 10.2021
  • Assist members with finding a provider in their area. Assist providers and members with claims and unpaid claims, Research questions customers may have in a timely manner.

Scanner Operator

Delta Dental of CA
Rancho Cordova, CA
02.2006 - 10.2019
  • In Mailroom Responsible for incoming mail, filing and scanning. Primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Assist members with a solution. Manage quality communication and excellent customer support. Perform in-depth research to answer more complex questions. Assist members in public social services.

Intern

Southeast Asian Assistance Center
Sacramento, CA
10.2018 - 04.2019
  • Demonstrate enthusiasm and strong communication skills, remaining open to learning new things every day. Provide assistance to others to complete tasks on time. Attend meetings, training, conferences and seminars to advance professional knowledge. Offer community resources and referrals to support client basic needs. Conduct client interviews to gather information and update case records. Serve as client advocate and promote ideas that align with client best interest. Organize and secure case records and reports to maintain confidentiality of client treatment. Complete admission packets and develop treatment plans to facilitate intake pre-screening process under direction of Social Worker. Administer conflict resolution strategies to help families resolve disputes. Provide individual and family therapy and support under direction of experienced staff. Assist clients with career training, resource applications and counseling programs to facilitate life enrichment.

Education

Bachelor of Arts - Social Work

Touro University Worldwide
Los Alamitos, CA
05.2019

Skills

  • Organizational, empathy, communication, active listening skills, critical-thinking, advocacy, cultural competency, professionalism, patience, and attention to detail

Languages

Hmong

Timeline

Adult Protective Services
04.2023 - Current

Human Services Specialist

Department of Human Assistance
07.2022 - 12.2022

Clinical Screener

Delta Dental of CA
10.2019 - 10.2021

Intern

Southeast Asian Assistance Center
10.2018 - 04.2019

Scanner Operator

Delta Dental of CA
02.2006 - 10.2019

Bachelor of Arts - Social Work

Touro University Worldwide
BAO YANG