Self-reliant and driven with genuine interest in supporting families and individuals in vulnerable situations. Exceptionally talented in assisting members in order to improve outcomes, aiming to help them lead full and fruitful lives.
Overview
20
20
years of professional experience
Work History
Adult Protective Services
Sacramento, CA
04.2023 - Current
Investigate abuse and assist clients who are unable to meet their own needs.
Department of Child, Family, and Adult Services
Human Services Specialist
Department of Human Assistance
Sacramento, CA
07.2022 - 12.2022
Performs duties in assisting customers with public assistance programs and benefits, employment services, referrals, and available resources.
Clinical Screener
Delta Dental of CA
Rancho Cordova, CA
10.2019 - 10.2021
Assist members with finding a provider in their area. Assist providers and members with claims and unpaid claims, Research questions customers may have in a timely manner.
Scanner Operator
Delta Dental of CA
Rancho Cordova, CA
02.2006 - 10.2019
In Mailroom Responsible for incoming mail, filing and scanning. Primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Assist members with a solution. Manage quality communication and excellent customer support. Perform in-depth research to answer more complex questions. Assist members in public social services.
Intern
Southeast Asian Assistance Center
Sacramento, CA
10.2018 - 04.2019
Demonstrate enthusiasm and strong communication skills, remaining open to learning new things every day. Provide assistance to others to complete tasks on time. Attend meetings, training, conferences and seminars to advance professional knowledge. Offer community resources and referrals to support client basic needs. Conduct client interviews to gather information and update case records. Serve as client advocate and promote ideas that align with client best interest. Organize and secure case records and reports to maintain confidentiality of client treatment. Complete admission packets and develop treatment plans to facilitate intake pre-screening process under direction of Social Worker. Administer conflict resolution strategies to help families resolve disputes. Provide individual and family therapy and support under direction of experienced staff. Assist clients with career training, resource applications and counseling programs to facilitate life enrichment.
Education
Bachelor of Arts - Social Work
Touro University Worldwide
Los Alamitos, CA
05.2019
Skills
Organizational, empathy, communication, active listening skills, critical-thinking, advocacy, cultural competency, professionalism, patience, and attention to detail
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital