Bao Yang
Verona ,NY
Overview
8
8
years of professional experience
Work History
Cook
Turning Stone Resort and Casino
Verona, NY
02.2023 - Current
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Busser
Xanterra Travel Collection
The Grand Hotel
02.2022 - 02.2023
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
Host
Moonlight Basin
Big Sky, MT
12.2021 - 02.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Dishwasher
Moonlight Basin
07.2021 - 10.2021
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
- Increased machine efficiency by scraping and pre-washing dishes.
- Efficiently and quickly cleaned various dishes, silverware and to provide smooth service and reduce wait times.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Dishwasher
Big Sky Resort
11.2020 - 05.2021
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Housekeeper
Hotel Iroquois
06.2020 - 10.2020
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Retail Sales Associate
Xanterra
Grand Canyon, AZ
10.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Freight Handler
Schneider Logistics
San Bernardino, CA
11.2018 - 05.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Seasonal Kohls Warehouse Associate
Kohls Corp
San Bernardino, CA
10.2018 - 01.2019
- Consistently lifted materials.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Package Handler
Vpet USA Inc.
Fontana, CA
06.2018 - 10.2018
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cashier
McDonald's
San Bernardino, CA
07.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Scanner
Amazon
San Bernardino, CA
11.2016 - 01.2017
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Education
General Studies
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
San Bernardino High School
San Bernardino, CA2014
Skills
- Packaging
- Shipping
- Receiving
- Food Handling
- Money Handling
- Sanitization
- Working in fast pace environment
- Usage of safety machinery
- Customer service
Timeline
Cook
Turning Stone Resort and Casino
02.2023 - Current
Busser
Xanterra Travel Collection
02.2022 - 02.2023
Host
Moonlight Basin
12.2021 - 02.2022
Dishwasher
Moonlight Basin
07.2021 - 10.2021
Dishwasher
Big Sky Resort
11.2020 - 05.2021
Housekeeper
Hotel Iroquois
06.2020 - 10.2020
Retail Sales Associate
Xanterra
10.2019 - 03.2020
Freight Handler
Schneider Logistics
11.2018 - 05.2019
Seasonal Kohls Warehouse Associate
Kohls Corp
10.2018 - 01.2019
Package Handler
Vpet USA Inc.
06.2018 - 10.2018
Scanner
Amazon
11.2016 - 01.2017
Cashier
McDonald's
07.2016 - 05.2018
General Studies
San Bernardino Valley College
High School Diploma -
San Bernardino High School