Gena Yang
Broken Arrow,OK
Summary
Adept at leveraging analytical skills and a detail-oriented approach, I significantly enhanced operational efficiencies and customer satisfaction at US Cellular. My background spans talent acquisition, strategic sales, and employee training, underpinned by excellent negotiation and communication abilities. Achieved a 20% quarterly increase in customer base sales, showcasing my ability to meet and exceed employer expectations.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Verifier
Fidelity National Financial
03.2020 - 05.2024
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Verify deed and judgement records using Canaan software
- Draw legal descriptions
- Verify and update records using Property Sync
- Obtain Abstractor's License and comply with all regulatory requirements
- Reviews and evaluates all documents filed in various counties
- Identifies and communicates areas of improvements regarding operations to management
- Can work independently with little supervision
- Remote work
Talent Acquisition Coordinator
Macy's Fulfillment Center
08.2019 - 01.2020
- Facilitate Orientation to new hires and complete new hire paperwork for over 4500 employees
- Participate in Company required compliance audits, including I-9 reverifications
- Identify hiring needs by reviewing reports and establishing relationships with local leaders and centralized partners
- Assist with ordering and monitoring Background Checks and Drug Screening using Taleo
- Provide resources to new hires regarding benefits, including direct deposit, tax forms, and AskHR
- Input employment data in Job Requisition System and used Oracle PeopleSoft to hire
- Assist with recruitment processes and participate in hiring events throughout the season
- Schedule new hire start dates and notify People Leaders
- Assist candidates with online job applications, complete interviews, and schedule orientation
English Learner Instructor
Broken Arrow Public Schools
09.2018 - 05.2019
- Prepared lesson plans for grades K-5 each week per ELA standards to accommodate students with varying proficiency levels
- Led interesting and diverse group activities to engage students in course material
- Provided progress reports each semester to evaluate student learning needs
- Administered assessments and standardized tests to evaluate student progress
- Implemented Total Physical Response exercises and used repetition, which enabled students to grasp sight words quickly
E-Commerce Manager
Self-employeed
06.2016 - 09.2018
- Managed inventory control processes for seamless order fulfillment and customer satisfaction
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers
- Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content
- Incorporated e-commerce objectives in social media platform management.
Sales Agent
US Cellular
09.2013 - 04.2016
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Performed cold-calling and follow-ups with leads to secure new revenue
- Increased customer base sales by 20% each quarter by quickly and courteously responding to requests and inquires
- Built and cultivated long-term quality relationships with many clients by addressing needs and providing superior customer service
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Rewards Auditor
US Cellular
08.2011 - 08.2013
- Gathered and analyzed financial data to determine improvement efforts
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Prepared working papers, reports and supporting documentation for audit findings
- Developed and implemented corrective actions to bring business areas in line with all departments
Assistant Manager
Hmong Cafe
09.2007 - 06.2012
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily
- Controlled food costs and managed inventory
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Relations Specialist
US Cellular
10.2007 - 08.2011
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Expert knowledge in negotiation skills to quickly resolve demands in a fast paced work environment
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
CS New Hire Trainer
US Cellular
10.2003 - 10.2007
- Trained new hires on how to use TOPS and communicate effectively and accurately to customers accordingly to company policies
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Supervised 3-5 customer service representatives in providing excellent customer service to callers requiring assistance for billing, product, and account issues
Education
BBA - Business Management
University of Oklahoma
Norman, OK2002
Skills
- Recruiting
- Facilitate
- Employee relations
- Interviewing
- Self-motivated to achieve goals
- Excellent negotiation skills
- Talent Acquisition
- Detail oriented
- Interviewing
- Talent Acquisition
- Strategic sales knowledge
- Presentation skills
- Onboarding
- Data entry proficiency
- Analytical mindset
- Property Sync with title search
- Canaan software
- Taleo
- Oracle PeopleSoft
- Job Requisition System
Certification
- Licensed Abstractor - 4 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Verifier
Fidelity National Financial
03.2020 - 05.2024
Talent Acquisition Coordinator
Macy's Fulfillment Center
08.2019 - 01.2020
English Learner Instructor
Broken Arrow Public Schools
09.2018 - 05.2019
E-Commerce Manager
Self-employeed
06.2016 - 09.2018
Sales Agent
US Cellular
09.2013 - 04.2016
Rewards Auditor
US Cellular
08.2011 - 08.2013
Relations Specialist
US Cellular
10.2007 - 08.2011
Assistant Manager
Hmong Cafe
09.2007 - 06.2012
CS New Hire Trainer
US Cellular
10.2003 - 10.2007
BBA - Business Management
University of Oklahoma
- Licensed Abstractor - 4 years
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