Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Baozhen Chen

New York

Summary

Skilled in effective communication with customers to identify needs and deliver tailored solutions. Proficient in Adobe applications including Illustrator, Photoshop, and InDesign. Demonstrates a strong work ethic and efficient time management skills.

Overview

5
5
years of professional experience

Work History

Manager on Duty

MoonWok
Brooklyn
08.2023 - Current
  • Ensured adequate staff coverage during peak times through effective scheduling management.
  • Led weekly team meetings to assess progress, resolve issues, and strategize future actions.
  • Monitored staff performance, delivering actionable feedback to enhance customer service quality.
  • Cultivated customer relationships using strong communication skills.
  • Maintained client relationships through consistent and proactive communication channels.

Salesperson

Cricket Wireless
Brooklyn
12.2022 - 11.2024
  • Produced sales documents, finalized deals and filed records.
  • Collaborated with team members to develop effective sales plans.
  • Resolved customer complaints promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Teacher's Assistant

Learning Center
Brooklyn
07.2020 - 01.2023
  • Enforced student conduct rules while promoting respect for diversity among peers.
  • Coordinated age-appropriate enrichment activities to enhance social, emotional, and intellectual growth.
  • Tutored students to improve comprehension of course material.
  • Supervised children during activities, ensuring engagement and safety.
  • Assisted teachers in lesson preparation and curriculum delivery.
  • Engaged in professional development workshops to advance teaching skills and knowledge.

Waitress Trainee

Yuki Sushi
Oakland
02.2021 - 12.2022
  • Garnished dishes and beverages to create visually appealing menu items.
  • Collaborated with kitchen staff to ensure timely food order delivery.
  • Explained menu options to guests, provided suggestions, and processed orders.
  • Communicated effectively with hosts, bussers, and kitchen staff during service preparation.

Education

High School Diploma -

New Utrecht High School
Brooklyn
06-2021

Associate of Applied Science - Communication Design

New York City College of Technology
Brooklyn, NY

Skills

  • Team leadership
  • Effective communication
  • Adobe applications
  • Collaboration and teamwork
  • Sales and marketing strategies
  • Customer relationship management
  • Dependability

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional

Timeline

Manager on Duty

MoonWok
08.2023 - Current

Salesperson

Cricket Wireless
12.2022 - 11.2024

Waitress Trainee

Yuki Sushi
02.2021 - 12.2022

Teacher's Assistant

Learning Center
07.2020 - 01.2023

High School Diploma -

New Utrecht High School

Associate of Applied Science - Communication Design

New York City College of Technology

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