Baran Mohammadi
Albany,NY
Summary
I am a highly motivated professional with a rich background in research and customer support, demonstrated through key roles at Scimemi Lab and Teleperformance. I specialize in employing analytical and problem-solving skills in complex, multicultural environments. Fluent in five languages, I leverage my linguistic abilities to improve team dynamics and client relations. My clinical experience has made me utilize quick decision-making and working well under pressure. Currently seeking a challenging role where I can further utilize my expertise in research analysis and customer engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Representative
UAlbany Fund
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring satisfaction at all times.
- Maintained up-to-date knowledge of UAlbany resources and news.
- Exhibited high energy and professionalism when dealing with alumni, parents, and other donors.
- Won the Rookie of the Year award for overall donations, professionalism, and positive workplace environment.
- Raised over 3000 dollars during the spring semester.
Emergency Medical Technician Volunteer
Five Quad Volunteer Ambulance Service
02.2025 - Current
- Continually expanded knowledge of emergency medical techniques through participation in ongoing training sessions and workshops.
- Developed effective communication skills while coordinating with dispatchers, hospital staff, and other healthcare professionals during emergencies.
- Maintained a high level of professionalism while interacting with patients, families, and bystanders during emergencies.
- Built trust among diverse populations by displaying cultural competence when working with individuals from different backgrounds.
- Was awarded Top Trainee of the Spring 2025 semester, reflective of my high academic scores and best results in practical examination.
Internship Student
Scimemi Lab
01.2024 - Current
- Employed critical thinking skills when analyzing complex problems or issues.
- Collaborated with team members to design comprehensive reports on key performance indicators.
- Participated in ongoing training to enhance own job skills and knowledge.
- Eagerly absorbed new information and honed skills under guidance of experienced professionals.
- Able to handle mice and conduct ethical testing on them.
Customer Support Specialist
Teleperformance
05.2024 - 08.2024
- Prepared evaluations of software and hardware and recommended improvements and upgrades.
- Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Leveraged creative thinking abilities to generate innovative solutions for challenging customer requests.
- Provided customer support to clients with technical and non-technical inquiries, utilizing problem-solving skills to identify solutions.
- Analyzed call logs, chat transcripts, and emails to determine root cause analysis for recurring issues.
- Assisted with account setup and maintenance activities including password resets and profile updates.
Surgical Intern
Doctor's Hospital
07.2022 - 08.2024
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Trained in different positions and worked with variety of personnel.
- Worked with coworkers to complete tasks.
- Learned how to administer intramuscular injections, sew up patients after surgery, and oversee patients before and after surgery.
- Observed a vast range of surgeries.
Translator and Interpreter
Doctors Without Borders
03.2021 - 04.2024
- Proven track record of working with clients from diverse backgrounds including government officials, business executives, students.
- Adaptable approach allowing quick responses when changes are required due to unforeseen circumstances.
- Familiarity with industry-specific terminology related to legal, medical, financial, engineering, and other documents.
- Switched between different languages with ease in conversation.
- Translated official documents successfully with no errors.
Surgical Intern
Rasht Hospital
12.2019 - 08.2020
- Improved transcripts by correcting grammatical and typographical errors.
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Followed strict schedules during surgeries.
- Observed a variety of orthopedic surgeries.
Education
Bachelor of Science (B.S.) - Biology
University At Albany
Albany, NY06.2027
High School Diploma -
Byron College
Athens, Greece06.2023
Skills
- Windows, MacOS & Linux
- Good command of Microsoft Office tools
- Patient assessments
- Suturing
- CPR and first aid
- Medication administration
- Basic life support
- Teamwork
- Research and Analysis
- Public Speaking
- Social Media
Personal Information
- Full-time Student
- Gender: Female
- Ethnicity: Iranian
Accomplishments
Model United Nations:
- 8x Delegate, 3 Honorable Mention Awards, 2 Best Delegate Awards
- 9x Chairman
- 1x President of the General Assembly
Social Justice:
- 3 TV appearances on national news channels discussing women's rights issues
- Chairman of the Terre Des Hommes "iRestore Child Advisory Board for Restorative Justice" Conference
Other Awards and Honors:
- Valedictorian
- Foreign Languages Award
- 5x Best Speaker Award (Debate)
- Women's International Day Video Competition Winner 2023
- Dean's List Fall 2023, Spring 2024, Fall 2024, Spring 2025
Certification
- IACUC: Animal Care and Use
- IACUC: Reducing Pain and Distress in Mice and Rats
- IACUC: Working with Mice
- Responsible Conduct of Research (RCR)
- PCEP Python Certification
- CPR and First Aid
Conferences
- Oxford University Summer Camp 2019
- Platon School Model United Nations Conference 2017
- Deutsche Schule Athen Model United Nations Conference 2017
- COBIS Model United Nations Conference 2018
- Campion School Model United Nations Conference 2018
- Costeas Geitonas School Model United Nations Conference 2018
- Campion School Model United Nations Conference 2019
- Oxford Model United Nations Conference 2019
- Costeas Geitonas School Model United Nations Conference 2019
- Campion School Model United Nations Conference 2020
- Costeas Geitonas School Model United Nations Conference 2020
- Platon School Model United Nations Conference 2021
- American College of Greece Model United Nations Conference 2021
- Campion School Model United Nations Conference 2021
- Deutsche Schule Athen Model United Nations Conference 2021
- Deutsche Schule Thessaloniki Model United Nations Conference 2021
- Platon School Model United Nations Conference 2022
- Saint Catherine's Model United Nations Conference 2022
- American College of Greece Model United Nations 2022
- Campion School Model United Nations 2022
- American College of Greece Model United Nations 2023
Languages
Arabic
Professional Working
Persian
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Student Representative
UAlbany Fund
02.2025 - Current
Emergency Medical Technician Volunteer
Five Quad Volunteer Ambulance Service
02.2025 - Current
Customer Support Specialist
Teleperformance
05.2024 - 08.2024
Internship Student
Scimemi Lab
01.2024 - Current
Surgical Intern
Doctor's Hospital
07.2022 - 08.2024
Translator and Interpreter
Doctors Without Borders
03.2021 - 04.2024
Surgical Intern
Rasht Hospital
12.2019 - 08.2020
Bachelor of Science (B.S.) - Biology
University At Albany
High School Diploma -
Byron College
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