Barbara A. Kendrick
West Des Moines
Summary
To obtain a challenging opportunity utilizing my strong leadership ability, relationship management and project management skills.
Overview
16
16
years of professional experience
Work History
Senior Manager, Local Network Implementation New Residential Marketing Agreement (NRMA)
Lumen
12.2022 - Current
- Managed the successful market launch of multiple large-scale construction initiatives, coordinating cross-functional teams to achieve milestones on time and within budget.
- Implemented robust communication channels between stakeholders, ensuring transparency and swift resolution of issues throughout project lifecycles for Iowa and South Dakota.
- Successfully recruited 13 Engineers and 4 Construction Project Administrators to establish an Overbuild team in Iowa.
- Delivered continuous mentorship and training, contributing to improved individual performance and strengthened team cohesion.
- Demonstrated strong leadership and organizational skills by streamlining processes to improve team efficiency.
- Fostered a collaborative work environment that promoted professional growth and encouraged innovative problem-solving.
- Developed and executed comprehensive performance review processes, establishing clear goals and providing actionable feedback to ensure continuous improvement.
- Successfully managed resource allocation to balance workloads, enabling the team to consistently meet project deadlines and deliver high-quality results.
Supervisor Region Operations - Designed Services
Lumen
05.2010 - 12.2022
- Managed daily operations for a team of 26 Customer Data Technicians (CDTs) responsible for the installation and maintenance of DS0 and higher circuits, as well as 911 services across the Metro Des Moines area.
- Oversaw all FTTN, FTTT, and MTU activations.
- Additionally, supervised four Customer Service Specialists tasked with installing and repairing routers, customer premises equipment (CPE), and conducting platform work within the deregulated sector.
- Collaborated extensively with Engineers, Construction Project Administrators, Contractors, Project Managers, Field Engineers, and the Work Management Center to track project progress and efficiently address any arising challenges.
- Collaborated with the union to establish a mutually beneficial working relationship.
General Foreman - Plant Operations, Finishing Division
United States Steel
- Managed the production personnel in the execution of their responsibilities within Shipping, Anneal, Customer Service Line, and Temper Mill operations.
- Oversaw all operational and production processes, promptly implementing corrective measures as necessary.
- Prepared work orders and communicated equipment malfunctions to the maintenance department.
- Fostered and maintained constructive labor-management relations.
- Directed activities to remain within allocated budget guidelines.
- Coordinated departmental functions to satisfy requirements and collaborated effectively with other divisions and departments.
Manager, Installation and Repair
AT&T/SBC Midwest
- Supervised a team of 14 technicians responsible for all aspects of installation, troubleshooting, repair, redesign, maintenance, and operational testing of telecommunications systems at customer sites.
- Effectively addressed daily issues and concerns with customers, escalating matters to upper management as appropriate.
- Demonstrated strong leadership in employee relations by facilitating effective communication, providing coaching, conducting training, and supporting professional development initiatives.
Network Planning Engineer
AT&T/SBC Midwest
- Oversaw the efficient and effective coordination and execution of planning, scoping, development, design, construction, and management for assigned projects.
- Directed and managed project milestones and budgets throughout all phases, from initial planning through design, construction, and commencement of operations.
- Evaluated and interpreted cost reports to ensure all expenditures were properly authorized and appropriate.
- Planned network-based services ranging from local dial tone, long distance and DSL services up to more complex T-1, T-3, VoIP and VPN services for commercial and residential customers.
- Planned installation and maintenance of network elements associated with the delivery of high-speed services such as Multiplexers, Digital Cross Connect Systems, Loop and Digital Carrier, and other associated equipment.
Education
Bachelor of Science - Accounting
Jackson State University
Officer Basic Course -
U. S. Military
Army Advanced Course -
U. S. Military
Leadership Experience -
Lumen
Skills
- Project management
- Resource allocation
- Network design
- Performance evaluation
- Quality assurance
- Customer relationship management
Awards
Outstanding Service Provider, 2016
Timeline
Senior Manager, Local Network Implementation New Residential Marketing Agreement (NRMA)
Lumen
12.2022 - Current
Supervisor Region Operations - Designed Services
Lumen
05.2010 - 12.2022
General Foreman - Plant Operations, Finishing Division
United States Steel
Manager, Installation and Repair
AT&T/SBC Midwest
Network Planning Engineer
AT&T/SBC Midwest
Bachelor of Science - Accounting
Jackson State University
Officer Basic Course -
U. S. Military
Army Advanced Course -
U. S. Military
Leadership Experience -
Lumen