Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Alexander

Belmont,NC

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach.

Overview

25
25
years of professional experience

Work History

Sales Agent

Republic Services
08.2017 - 08.2023
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Customer Service Representative

Adp- Automated Data Processing
06.2015 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service

Softlite Windows
04.1998 - 12.2014
  • Developed and implemented strategies for top-tier customer service.
  • Resolved customer complaints quickly and professionally to provide quality customer service.
  • Provided excellent customer service to exceed customer expectations.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Delivered superior customer service by responding to inquiries and complaints.

Education

GED -

Gaston College
Dallas, NC
11.1998

Skills

  • Strategy Development
  • Paperwork Processing
  • Product Demonstrations
  • Objection Handling
  • Client Relations
  • Account Development
  • Technical Support

Timeline

Sales Agent

Republic Services
08.2017 - 08.2023

Customer Service Representative

Adp- Automated Data Processing
06.2015 - 02.2017

Customer Service

Softlite Windows
04.1998 - 12.2014

GED -

Gaston College

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Barbara Alexander