Barbara Arthur
Crandon,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Cake Decorator
Walmart
New Lenox, IL
04.2017 - Current
- Designed and decorated custom cakes for various occasions, adhering to customer specifications.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Utilized various icing techniques to enhance cake presentation and quality.
- Maintained cleanliness and organization of decorating stations and tools.
- Assisted in inventory management of baking supplies and decorations.
- Provided exceptional customer service by addressing inquiries about cake designs and options.
- Trained new staff on decoration techniques and safety protocols in the kitchen area.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Contributed to positive working environment by offering support and guidance to new team members.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Replenished bakery items in display cases.
- Packaged finished products for sale.
Sales Associate
Bass Pro Shops
Bolingbrook, IL
05.2016 - 04.2017
- Delivered exceptional customer service by addressing inquiries and providing product knowledge.
- Assisted customers in selecting appropriate merchandise to enhance their outdoor experiences.
- Maintained organized sales floor and ensured inventory accuracy through regular stock checks.
- Trained new sales associates on product features, store policies, and customer engagement techniques.
- Collaborated with team members to create engaging product displays that increased customer interest.
- Implemented strategies to improve in-store promotions, resulting in enhanced customer traffic and sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Deli Clerk
Walmart
New Lenox, IL
10.2010 - 05.2016
- Operated slicers and scales to prepare deli products efficiently.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of deli display cases to ensure product quality.
- Monitored inventory levels, restocked items promptly to minimize shortages.
- Trained new staff on food safety protocols and customer service standards.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
Dispatcher
CK Mechanical Inc.
Lemont, IL
07.2000 - 08.2004
- Monitored real-time communications and responded to urgent requests promptly.
- Managed scheduling for drivers, ensuring timely deliveries and service reliability.
- Developed and maintained relationships with clients to enhance service satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
High School Diploma -
Naperville Central High School
Naperville, IL06.1991
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Customer service
- Positive attitude
Timeline
Cake Decorator
Walmart
04.2017 - Current
Sales Associate
Bass Pro Shops
05.2016 - 04.2017
Deli Clerk
Walmart
10.2010 - 05.2016
Dispatcher
CK Mechanical Inc.
07.2000 - 08.2004
High School Diploma -
Naperville Central High School