Barbara Ashford
Chicago,IL
Summary
Dedicated to delivering exceptional customer service, aiming to utilize extensive knowledge and skills to provide a seamless experience for both employees and customers. Strong focus on building positive relationships, striving to exceed expectations and ensure satisfaction at every interaction. Committed to fostering a supportive and inclusive environment, driven to contribute to the team's success and the overall growth of the organization.
Overview
16
16
years of professional experience
Work History
HR,Hiring coordinator, New employee trainor, Supervisor, CNA
Help At Home
Chicago, IL
05.2013 - 01.2024
- I held several positions at this company
- I started at an entry level position and worked my way up into management.
- Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Claim specialist
Allstate Insurance Company
Madison, WI
08.2010 - 01.2013
- Filing Auto and Homeowner's insurance claim for clients
- Taking Inquiry calls for auto and homeowner's insurance policies and claims.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
Assist Manager
Kelly Willison Market/Mobile Gas Station
Madison, WI
08.2007 - 08.2010
- Managed the store and its employees
- Cash Handling
- Inventory
- Trained new employees
- Schedule maker
- Car wash supervisor.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Marion Nursing Program
Chicago, IL08.1985
Dusable High School
Chicago, IL06.1983
Skills
- Candidate Screening
- Email outreach
- Onboarding Coordination
- Data-driven decision-making
- Employee Relations
- Recruitment strategy
- Training Coordination
- In-person interviewing
Timeline
HR,Hiring coordinator, New employee trainor, Supervisor, CNA
Help At Home
05.2013 - 01.2024
Claim specialist
Allstate Insurance Company
08.2010 - 01.2013
Assist Manager
Kelly Willison Market/Mobile Gas Station
08.2007 - 08.2010
Marion Nursing Program
Dusable High School