Barbara Bash
Swedesboro,NJ
Summary
Professional with proven leadership skills and strong focus on team collaboration and results. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Committed to adapting to changing demands and driving continuous improvement.
Overview
37
37
years of professional experience
Work History
Customer Service Team Leader
Saint-Gobain Performance Plastics
Mickleton, NJ
06.1988 - 02.2025
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
Certifications - AS LISTED
Gloucester County Community College
Sewell, NJCertificate - Management Training
Saint-Gobain
Malvern, PASkills
- Complaint resolution-working with department and vendors to resolve any customer concerns
- Account management- managing with excellence numerous customer accounts by quoting, processing orders and ensuring satisfactory completion
- Team management- creating a space and offering the tools needed to be a successful CSR Working with upper management on the needs of the staff Working with management team of other department for a great workflow
- Organization, report generation and record keeping using tools such as Salesforce, QAD, Microsoft office and Onbase
- Problem-solving abilities within CS department as well as internal and external customers
- Team building and motivation- hosting meetings and creating team building activities for our team in out of the office
- Staff training including creating and updating work instructions and one point lessons
- Adaptable to changing demands- helping the staff to see the everchanging environment Highlighting the positive and helping to overcome the perceived negative changes
Timeline
Customer Service Team Leader
Saint-Gobain Performance Plastics
06.1988 - 02.2025
Certifications - AS LISTED
Gloucester County Community College
Certificate - Management Training
Saint-Gobain