Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Blevines

Natick

Summary

Accomplished professional with a proven track record at Amtrak, adept in conflict resolution and proficient in Microsoft Office. Demonstrated ability to multitask and work under pressure, enhancing customer loyalty through empathetic service. Skilled in verbal and written communication, ensuring accuracy in high-pressure environments. Trained new employees, showcasing leadership and attention to detail.

Overview

10
10
years of professional experience

Work History

Lounge Agent

Amtrak
12.2021 - 08.2024
  • Posted outbound and inbound trains digitally on train station boards.
  • Assisted lounge passengers with reservation changes.
  • Provided information to passengers regarding train delays and provided updates when necessary.
  • Restocked and straightened lounge.
  • Trained new employees.

Customer Service/Ticket Agent

Keolis Commuter Services
08.2017 - 12.2021
  • Verified passengers had a valid ticket prior to boarding outbound trains.
  • Provided passengers with information regarding train departure times and stops.
  • Sold tickets.
  • Trained new employees.

Call Center Agent

Adecco
11.2016 - 08.2017
  • Temporary Call Center Agent for Computershare.
  • Assisted shareholders with the purchase, sale and transfer of shares.
  • Updated shareholders personal information.

Customer Service Representative

Boston Globe
05.2016 - 09.2016
  • Set up new subscription accounts.
  • Provided information regarding billing.
  • Resolved customer complaints with empathy resulting in increased loyalty and repeat business.
  • Updated account information upon request.

Teller

Brinks
06.2014 - 08.2015
  • Processed and verified deposits from retail customers.
  • Prepared outbound currency orders.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.

Education

Associate of Arts - Liberal Arts

Brockton, PA

Bachelor of Arts - Communications

Bridgewater State University
Bridgewater
05-2016

Skills

  • Strong verbal and written skills
  • Ability to multi-task
  • Work well under pressure
  • Attention to detail
  • Conflict resolution
  • Proficient in Microsoft Office
  • Typing 40 wpm

Timeline

Lounge Agent

Amtrak
12.2021 - 08.2024

Customer Service/Ticket Agent

Keolis Commuter Services
08.2017 - 12.2021

Call Center Agent

Adecco
11.2016 - 08.2017

Customer Service Representative

Boston Globe
05.2016 - 09.2016

Teller

Brinks
06.2014 - 08.2015

Associate of Arts - Liberal Arts

Bachelor of Arts - Communications

Bridgewater State University
Barbara Blevines