BARBARA BRUNE
Bilingual (English/Spanish) hospitality professional with 7+ years of experience in luxury hotels, restaurants, and high-touch guest service environments. Skilled in creating welcoming guest experiences, managing reservations, coordinating seating arrangements, and handling guest requests with professionalism and attention to detail. Known for strong communication, problem-solving abilities, and a warm, service-oriented approach. Experienced in working in fast-paced settings while maintaining exceptional customer satisfaction and building positive relationships with guests. Seeking to contribute my hospitality expertise and guest-focused mindset to a Hostess or Concierge role.
Work History
Restaurant Hostess
1 Year 2 MonthsAssisted in seating guests and ensuring satisfaction with their dining experience. Handled phone reservations and managed OpenTable bookings.
Marketing Operations & Concierge
2 Years- Delivered high-touch client support in a fast-paced luxury environment, handling complex requests with discretion.
- Maintained accurate documentation and coordinated cross-team follow-ups to ensure seamless service delivery.
- Resolved issues quickly while protecting brand standards and client satisfaction.
Sales executive/Concierge
1 Year 10 Months- Top performer: 2017 Top Booker of the Year; 2018 Top Seller.
- Managed a self-sourced pipeline and disciplined follow-ups, achieving a 75% conversion rate.
- Increased retention and referrals through consultative selling and proactive post-sale support.
Concierge
1 Year 7 Months- Built back-office procedures to support multiple programs and improve operational consistency.
- Managed high-volume workflows with accuracy, prioritization, and timely issue resolution.