Barbara Butler
Antioch,TN
Summary
Efficient and customer-oriented member experience associate with 6 years of experience providing exceptional support and resolving customer issues. Proficient in Microsoft Office, benefits administration, and accounting. Skilled in communication, office management, and customer service. Seeking a remote opportunity where I can utilize my skills to deliver high-quality support.
Overview
4
4
years of professional experience
Work History
Remote Member Experience Associate
NationsBenefits
12.2022 - 10.2024
- Provided exceptional customer support via phone, email, and chat channels
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Resolved customer inquiries on the first contact, exceeding departmental targets
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Answered a high volume of incoming calls and emails in a fast-paced environment
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Provided guidance to customers on using software applications or online platforms effectively
- Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
Reservation Specialist
MStreet Entertainment Group
07.2021 - 11.2022
- Answering approximately 180 incoming calls and emails and other various office duties for 6 different concepts
- Developed friendly rapport with guests while answering questions, making recommendations for 6 high-end restaurants in one of Nashville's best know restaurant groups
- Created leads for submission to the Event Team
Reservation Specialist
Express Employment Professionals
04.2021 - 07.2021
- Provided guests with information about availability and pricing for Hillside Crossing A Ramada by Wyndham
- Resolved various issues and discrepancies for guests
- Handled billing and credit card information over the phone
- Answered approximately 120 calls and emails regarding customer inquiries, concerns, and complaints per day
Education
Associate in Arts - Office Administration
Murray State University
Murray, KY06.1982
Associate in Arts - Accounting
Nashville State Community College
Nashville, TN06.2004
B.A - Liberal Arts And Sciences
Middle Tennessee State University
Murfreesboro, TN06.2010
Skills
- Microsoft Office
- Filing
- Data Entry
- Customer service & support
- Communication skills
- Windows
- Strong interpersonal skills
- Brand representation and call documentation
- Problem Solving
- Call center experience
Timeline
Remote Member Experience Associate
NationsBenefits
12.2022 - 10.2024
Reservation Specialist
MStreet Entertainment Group
07.2021 - 11.2022
Reservation Specialist
Express Employment Professionals
04.2021 - 07.2021
Associate in Arts - Office Administration
Murray State University
Associate in Arts - Accounting
Nashville State Community College
B.A - Liberal Arts And Sciences
Middle Tennessee State University
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