BARBARA CARDOSO
Whippany,USA
Summary
Dynamic Client Advisor at Louis Vuitton with a proven track record in exceeding client expectations, experience, and resolving client issues. Adept at building strong customer relationships and surpassing sales goals through effective communication and product knowledge. Recognized for exceptional service and problem-solving skills, consistently enhancing client satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Expert Client Advisor
Louis Vuitton - LVMH
05.2022 - Current
- Create specific outreaches to clients on new collections and customize wardrobe looks for said client
- Presented financial plans and investment recommendations to clients.
- Ensure all new clients feel welcomed, heard, and satisfied with excellent service provided to them
- Discover every client and delight them with story-telling skills on products throughout the maison
- Managed customer complaints effectively by utilizing problem solving skills.
- Meet or exceed monthly goals on all metiers
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained and managed existing accounts by performing personalized outreach and productivity research.
- Accomplished multiple tasks within established timeframes.
- Defined and achieved clear sales targets
- Communicated and executed objectives and discoveries to other team members.
ASSISTANT STORE MANAGER
GUESS? RETAIL, INC.
02.2019 - 05.2022
- Lead sales associate helping customers select attire needs for themselves.
- Handling HR procedures
- Creating and editing schedules
- Manage employee hiring and termination processes, including conducting interviews and completing necessary paperwork
- Training new employees with selling skills, retail language, and customer service expectations
- Replying to emails and preparing for visits with
- Assisting with floorsets and store/window refreshes
- Providing the best service for customers who need help, and performing assistance until the customer is satisfied.
- Providing coworkers with assistance, answers, and clothing/size searches if needed
- Assisted in answering the phone with questions regarding shipment, online orders, and department searches
- Closing registers, signing and organizing brink slips
- Ensuring the store is clean and organized at all times
- Professionally unboxing and logging shipment items
- Handle currency shipments
WAITRESS
DE NOVO EUROPEAN PUB
05.2019 - 09.2020
- Work well under pressure with large amounts of food orders and drinks to remember
- Daily memorizing skills and organization skills used to provide a satisfactory experience for patrons in the restaurant.
- Assisted in the training of new hires with customer service procedures and product information.
KEY-HOLDER
EXPRESS RETAIL, INC.
06.2015 - 03.2017
- Operating cash register/Opening and closing store
- Training new employees
- Nominated on several occasions for providing outstanding customer service.
- Making sure store is clean and organized at all times
- Organizing shipment/transfer orders in a fast pace
- Taking calls and performing in-store customer checks
- Meeting the customer's needs to ensure a satisfactory experience and guaranteeing more visits
Education
Associate Degree - Nursing, Medical Office Assisting
BERGEN COMMUNITY COLLEGE
Paramus, NJ05.2023
High School Diploma - undefined
Leonia High School
06.2015
Skills
- Customer service
- Strategic thinking
- Sales techniques
- Client outreach
- Product knowledge
- Customer relationship management
- Merchandising strategies
- Time management
- Performance tracking
- Client profile building
- Effective communication
- Marketing
- Revenue management
- Data analysis
- Staff development
Languages
English: Native/ Bilingual
Spanish: Full Professional
Portuguese: Native/ Bilingual
Timeline
Expert Client Advisor
Louis Vuitton - LVMH
05.2022 - Current
WAITRESS
DE NOVO EUROPEAN PUB
05.2019 - 09.2020
ASSISTANT STORE MANAGER
GUESS? RETAIL, INC.
02.2019 - 05.2022
KEY-HOLDER
EXPRESS RETAIL, INC.
06.2015 - 03.2017
High School Diploma - undefined
Leonia High School
Associate Degree - Nursing, Medical Office Assisting
BERGEN COMMUNITY COLLEGE
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