Conscientious social service team lead with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing team responsibilities.
Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen. Participates in developing procedures and administrative policies and administering program budget. Functional job responsibilities of social services: conducts ongoing safety and risk assessments that identify and address safety concerns throughout the life of the case. Identifying safety concerns and implementing safety plans. Gather demographic information on child and family to conduct ongoing diligent search efforts to locate the child/family when unable to make contact and as needed to achieve timely permanency. Applies critical thinking skills and person-centered practice techniques to solution focused casework.