Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Carter

Vaughan,MS

Summary

Conscientious social service team lead with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing team responsibilities.

Overview

13
13
years of professional experience

Work History

Social Service Team Lead

MS Department Of Child Protection Services
06.2016 - Current

Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen. Participates in developing procedures and administrative policies and administering program budget. Functional job responsibilities of social services: conducts ongoing safety and risk assessments that identify and address safety concerns throughout the life of the case. Identifying safety concerns and implementing safety plans. Gather demographic information on child and family to conduct ongoing diligent search efforts to locate the child/family when unable to make contact and as needed to achieve timely permanency. Applies critical thinking skills and person-centered practice techniques to solution focused casework.

Mental Health Therapist

Central MS Correctional Facility
07.2014 - 03.2016
  • Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
  • Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
  • Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
  • Enhanced group therapy sessions by incorporating creative modalities such as art therapy, music therapy, and mindfulness practices.

Case Manager

Warren-Yazoo Behavioral Health
05.2011 - 06.2014
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

Master of Arts - Social Work

Jackson State University
Jackson, MS
05.2014

Bachelor of Science - Social Work

Jackson State University
Jackson, MS
05.2011

Skills

  • Client Engagement
  • Interdepartmental communication
  • Multi-line phone talent
  • Customer Service
  • Team Management
  • Team Training
  • Critical Thinking
  • Decision-Making

Timeline

Social Service Team Lead

MS Department Of Child Protection Services
06.2016 - Current

Mental Health Therapist

Central MS Correctional Facility
07.2014 - 03.2016

Case Manager

Warren-Yazoo Behavioral Health
05.2011 - 06.2014

Master of Arts - Social Work

Jackson State University

Bachelor of Science - Social Work

Jackson State University
Barbara Carter