Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Positive and adaptable with passion for helping others and strong analytical skills. Deep understanding of benefit programs and regulations, coupled with proficiency in data management and customer service. Dedicated to improving client outcomes and streamlining processes.
In this position I serve as a central point of contact in the Eligibility Unit for the county office staff to provide necessary information needed to make a IV-E & Medicaid Eligibility determination for children in foster care. I am also responsible for making secondary IV-E eligibility determinations with a minimal level of supervisory oversight of caseload assignees. I am held accountable for training and monitoring new staff as well as occasional travel across the state to county offices. I facilitate and maintain a positive work environment within the Unit and with the county office staff.