Summary
Overview
Work History
Education
Skills
Timeline
Generic

Portia High

Pearl

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Positive and adaptable with passion for helping others and strong analytical skills. Deep understanding of benefit programs and regulations, coupled with proficiency in data management and customer service. Dedicated to improving client outcomes and streamlining processes.

Overview

3
3
years of professional experience

Work History

Benefit Program Specialist II

MS Department of Child Protection Services
04.2022 - Current

In this position I serve as a central point of contact in the Eligibility Unit for the county office staff to provide necessary information needed to make a IV-E & Medicaid Eligibility determination for children in foster care. I am also responsible for making secondary IV-E eligibility determinations with a minimal level of supervisory oversight of caseload assignees. I am held accountable for training and monitoring new staff as well as occasional travel across the state to county offices. I facilitate and maintain a positive work environment within the Unit and with the county office staff.

Education

Bachelor of Science - Social Work

Jackson State University
Jackson, MS
05-2025

Associate of Arts -

Holmes Community College
Goodman, MS
12-2017

Skills

  • Benefits administration expertise
  • Policy interpretation
  • Research and evaluation
  • Relationship building
  • Documentation and reporting
  • Termination procedures
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Benefit Program Specialist II

MS Department of Child Protection Services
04.2022 - Current

Bachelor of Science - Social Work

Jackson State University

Associate of Arts -

Holmes Community College
Portia High