ANALAURA MCCLOSKEY
Woodbridge,VA
Summary
Professional in benefits administration with extensive experience in managing and optimizing benefit programs. Known for strong collaboration and ability to achieve results in dynamic environments. Reliable team player with expertise in regulatory compliance and participant support, showcasing adaptability and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BENEFIT PROGRAM SPECIALIST II
DEPARTMENT OF SOCIAL SERVICES
11.2024 - Current
- Intake processing for state programs: Medicaid, SNAP, and TANF programs
- Determine eligibility for benefits by interviewing applicants
- Managing caseloads and ensuring compliance with policies and procedures
- Having access to different databases such as: Systematic Alien Verification for Entitlements program and System Partnering in A Demographic Repository to verify identify, income, child support, citizenship, and residency
- Meeting customer service expectations which include externally and internally
- Assessed client eligibility for various benefit programs, ensuring compliance with state regulations
- Facilitated application processes for clients, providing clear guidance and support throughout
OFFICE ASSOCIATE II
DEPARTMENT OF SOCIAL SERVICES
09.2023 - 11.2024
- Access to IBM Session I to enter/pull State Verification and Exchange System
- Experience in EPPIC to activate EBT cards
- Using Perceptive Content to scan, quality assurance, and route forward documents to cases
- Navigating Virginia Case Management System to retrieve client's case information
- Using Department of Social Services Check-in to keep track of clients who come in and out of the building
- Interacting with clients internally and externally, and making sure the need for customer service is met
- Printing and scanning forms/documents
FRONT DESK ASSOCIATE
GOLDS GYM
04.2020 - 03.2023
- Operated telephone to provide information, take messages and forward calls
- Collected payments, renewed memberships, and resolved billing issues
- Executed proper open and closure facility procedures
- Managed front desk operations, ensuring seamless member check-in and account management.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
DAYCARE PROVIDER
PRECIOUS LAMBS LEARNING CENTER
08.2019 - 09.2023
- Managed care of 10 children aged 3 and 4 for 8+hours a day
- Taught Abaca Curriculum
- Developed study methods for kids
- Executed full schedule of activities
- Monitored child behavior, ensuring a safe and supportive learning environment.
- Evaluated children’s performance every 6 months
- Remained in constant communication with parents
- Observed children’s interactions and promote morale
- Trained 4 Classroom Assistants
- Promoted from Assistant to Lead Classroom Teacher
- Designed and implemented engaging daily activities to promote early childhood development.
SPECIALIST
AEROPOSTALE
05.2018 - 05.2019
- Performed daily tasks including stocking, creating merchandise displays, merchandising, pricing, inventory control and processing transactions.
- Displayed enthusiasm and knowledge on retail products
- Completed customers’ transactions with speed, accuracy, and efficiency
- Provided friendly, attentive, and quality service to approximately over 100 customers a day
- Trained 2 new hires a month
- Selected as "Employee of the Month"
- Selected as "Highest Sales Per Transaction Employee"
- Promoted from Sales Associate to Specialist
Education
High School Diploma -
MITCHELL HIGH SCHOOL
COLORADO SPRINGS, CO05.2019
Skills
- Benefits administration expertise
- Strong analytical skills
- Research and evaluation
- Verbal and written communication
- Bilingual fluent in English and Spanish
- Strong leadership skills
Certification
- Certified on VaCMSE6001: Introduction to VaCMS
- Certified on VACMSE6002: Applications and cases in VaCMS
• Certified on VACMSE6020: Intake and Data Collection in the
VACMS
• Certified on VACMSE6003: Additional Data Collection Tools
• Certified on VACMSE6050: Using the New Data and Populate Buttons
• Certified on VACMSE6040: Eligibility Determination Process and Eligibility Results
• Certified on VACMSE6004: Eligibility Determination Final Steps
• Certified on VACMSE7010: Viewing and Printing Forms
• Certified on VACMSE6090: Tasks and Reminders
Timeline
BENEFIT PROGRAM SPECIALIST II
DEPARTMENT OF SOCIAL SERVICES
11.2024 - Current
OFFICE ASSOCIATE II
DEPARTMENT OF SOCIAL SERVICES
09.2023 - 11.2024
FRONT DESK ASSOCIATE
GOLDS GYM
04.2020 - 03.2023
DAYCARE PROVIDER
PRECIOUS LAMBS LEARNING CENTER
08.2019 - 09.2023
SPECIALIST
AEROPOSTALE
05.2018 - 05.2019
High School Diploma -
MITCHELL HIGH SCHOOL
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