Emily Smith
Bristol,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Benefit Program Specialist II
Washington County Department of Social Services
Bristol , VA
03.2023 - Current
- Assessed eligibility of participants for benefits programs based on income, resources and other criteria.
- Researched and responded to inquiries from the public regarding benefit program policies and procedures.
- Prepared benefit forms and documents for processing.
- Coordinated with other departments to ensure accuracy of information related to benefits programs.
- Maintained accurate records of participant's enrollment in benefits programs.
Assistant Manager
Zaxbys
Bristol, VA
05.2015 - 03.2023
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Operated cash register, collected payments and provided accurate change.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Customer Relations Representative
Bass Pro Shops
Bristol, TN
02.2018 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Team Member
Just Jump Trampoline Park
Bristol, TN
02.2017 - 03.2018
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Associate of Applied Science - Health Information Technology
Wytheville Community College
Wytheville, VASkills
- Training and development
- Time Management
- Customer relations
- Microsoft Office expertise
- Documentation And Reporting
- Benefits Administration
- Policy Interpretation
Timeline
Benefit Program Specialist II
Washington County Department of Social Services
03.2023 - Current
Customer Relations Representative
Bass Pro Shops
02.2018 - 08.2019
Team Member
Just Jump Trampoline Park
02.2017 - 03.2018
Assistant Manager
Zaxbys
05.2015 - 03.2023
Associate of Applied Science - Health Information Technology
Wytheville Community College
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